Job Description

Job Summary

The Depot Manager will manage the day-to-day functions of the depot, ensuring that customer service levels are met by monitoring and motivating staff to achieve KPI's through customer service and logistics. Monitoring performance in the warehouse and customer service teams to ensure Company standards, procedures and policies are adhered to.

Our ideal candidate would have experience and knowledge of management in a distribution / logistics environment, be motivated, enthusiastic with experience of delivering high levels of customer service in a retail environment.

Duties

Managing and motivating the team to increase service levels and ensure efficiency. Direct operational aspects of the depot to include distribution operations and customer service teams, working with the sales team in a manner that helps to achieve the profitability goals. Ensure that all areas of work performance or departments are directed by training, coaching and development. Communicate effectively with senior managers by sharing information on effective practices, business opportunities and requirements. Provide hands-on supervision for staff to maximise productivity and accuracy in their job functions. Utilising weekly benchmark reports, performance posting, and goal setting to measure and communicate the results of performance to your team. Managing stock levels and making key decisions about stock control. Possessing good product knowledge or being enthusiastic to learn to enable you to effectively communicate with customers to be able to maximise sales opportunities. Delivering excellent customer service and engaging customers to support a culture of customer service and selling. Responding effectively to customer complaints and comments. Updating staff on branch performance, new initiatives, and other pertinent issues. Manage and be responsible for health and safety requirements of the branch in line with the company H&S Policy and any other HSE legislation. Supervises daily processes to ensure all Key Performance Indicator (KPI) metrics are met or exceeded. Provide direction and assistance to the warehouse team by clarifying questions pertaining to job assignments and resolving issues through the Quality system. Meet all departmental expectations to effectively drive results. Assist in training, developing, and managing the warehouse team. Monitor and enhance individual performance through clearly defined expectations, training, coaching, and mentoring to achieve desired results.

Performance Objectives

Oversee the Warehouse Team to ensure effective warehouse operations including budgeting, managing all goods inwards, managing all aspects of holding stock in the warehouse. Direct quarterly physical stock takes, to include data input and assigning warehouse staff into teams to conduct the counting and record keeping. Manage the implementation of corrective actions in respect of customer service reports, implementing continuous improvements to mitigate further reoccurrence and improve customer promise. Investigate supplier performance issues and liaise with the Procurement Department to ensure corrective actions are completed. Monitor and review the logistics (own vans and external hauliers) to optimise best performance; customer service and cost efficiency and implement KPI's). Monitor and review scheduled vehicle delivery routes to optimise best performance, customer service and cost efficiency Oversee receipt of stock to inventory to identify error rates and implement corrective actions to improve performance and accuracy.

Experience

2- 4 years' experience managing successful distribution and logistics management. 2-4 years functional knowledge and experience in conducting metric driven analysis and accountability. Experience in change management and digital transformation is essential. Experience using and implementing Warehouse Management Systems (WMS) Demonstrated competence in the use of Microsoft Operating Systems. Understanding Process Improvement/Six Sigma processes. Strong proven leadership and people management skills essential Ability to proactively identify challenges and arrive at optimum solutions to achieve success.
Job Types: Full-time, Permanent

Pay: 40,000.00-45,000.00 per year

Work Location: In person