Job Description

You will be proactive with the daily workload within the Parking Services team, Managing Car parks, equipment and assisting managing the processing team, to ensure a comprehensive and quality service. You will be required to investigate faults and damage within carparks log with contractors, address queries within the team and be able to communicate issues effectively with the Car Parks Manager.



You will be required to deal with parking and transport related enquiries by telephone, in person, by letter and electronic communication effectively. You will need to make important recommendations for Penalty Charge Notice 'cancellation or write off, to assist the appeals team when required.



You will be expected to set up and maintain accurate and appropriate reports from maintenance to income produce standard computer reports or management information as required.



You will be computer literate and education to at least 'GCSE' standard or equivalent academic experience is desirable.



The work will require internal collaboration with the Principal Transport Planner. Experience in this field would be advantageous, however, the successful candidate will be given full training in all disciplines.



This Post is office based and will need onsite visits on a daily basis, This post is a full-time role. However, all applications will be considered.



For an informal discussion about the post, please contact Mark Davis, Car Parks Manager, mark.davis@waverley.gov.uk.



We do not accept CVs without a completed application form. Strictly no agencies please.

Closing date for applications:

09:00am on 15th November 2025.

Interview date:

To be confirmed.



In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid working and agile working policies, training and development opportunities, generous annual leave and flexi time, free onsite parking, an employee assistance scheme and membership of the Local Government Pension Scheme. You can find out more about working at Waverley and our benefits by visiting - Working at Waverley Borough Council | Waverley Borough Council



The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences - we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility here



We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility here



Please note we do not accept applications after the stated closing time and right to work in the UK will be checked as part of the interview process.