Job Description

Reporting to our Cleaning Operations Manager, this is 1 of 3 posts providing service cover from 06:00 hours - 18:00 hours, 7 days week.
Our Deputy Cleaning Managers support the day-to-day management of c125 WTE Healthcare Cleaning staff and are key posts which are vital to maintaining our Trusts Cleaning and Infection Control policies, ensuring a clean and safe environment for patients, staff and visitors.
Key communication and working relationships with Cleaning Operations teams, Workplace Divisional Teams, Staff side Partners, System teams, Site Operations team, Infection Control team, Clinical teams, Clinical Service Leads, Training and Education teams, Trust staff, External Workplace Contractors, members of the public.
Main duties of the job
- Support the delivery of the highest standard of cleaning services to patients, staff and visitors.- Play a key role in planning and implementing service improvements to ensure high quality cleaning services are delivered to the NHSNational Standards of Healthcare Cleanliness and to our Trust's Cleaning and Infection Control policies.- Put in place processes for ensuring that our Trust maintains agreed cleaningstandards through the development of a skilled team of team leaders and staff to maintain these standards and improve the patient's experience.
About us
As an integrated care organisation, our Trust's purpose is to provide safe, high-quality health and social care at the right time, in the right place to support the people of Torbay and South Devon to live their lives to the full.
The Workplace Teams underpin the provision of clinical services, employing approximately 600 staff, delivering support services across all sites within our Trust.
We need all Workplace staff to own and live our organisational values and we not only recruit based on qualifications and experience - we recruit individuals who possess and demonstrate the behaviours which underpin our Trust's and the Workplace Teams core values:
o Working together for people
o Commitment to quality care
o Compassion
o Improving lives
o Everyone counts
o Respect and dignity
Details
Date posted
23 October 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
27,485 to 30,162 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
388-7500538-CORP
Job locations
Torquay Hospital
Lawes Bridge
Torquay
TQ2 7AA
Job description
Job responsibilities
Ensure feedback from operational staff, patients and the public in theplanning and delivery of cleaning services across our Trust. Work with the cleaning services team and communications staff to ensurean appropriate and pro- active communication around cleaning services. Work closely with and develop excellent relationships with the infection control team, operations teams, and key managers to agree requiredchanges in service delivery and how they will be achieved and measured, ensuring maximum clinical ownership. Represent our Trust in communication with external agencies in day to day written, electronic and telephone contacts, always behaving in aknowledgeable and professional manner. Identify and refer key cleaning services issues, particularly safety andcompliance concerns and those with political sensitivities, to our Cleaning Operations Manager and our Senior Facilities Operations Manager e.g.cleaning service complaints. Key communication and working relationships with Cleaning Operations teams and a wide variety of stakeholders. Work with members of our Trust and key stakeholders to develop andmaintain a positive reputation for efficiency and operational responsiveness. Take responsibility for your own continuous professional development,participate in appropriate training activities and encourage and support staff development and training. Provide a strong contribution towards the leadership of our Workplacedivision, supporting the leadership team in ensuring that all services are24/7, patient focussed, high in quality and effective, optimising utilisation of human, financial and other resources. Be an effective member of the Workplace divisional team and role model for other members of the team promoting a can-do attitude through a style of behaviour that is inclusive, open and participative. Encourage innovation, flexible working, and staff involvement, throughregular and effective communication, supporting monthly team briefing and liaison and building of relationships with staff at all levels. Ensure that the contributions of all the team are valued and that all staff have equal opportunities for personal development, enhancing their contribution to Trust objectives. Communicate effectively implemented changes within the CleaningOperations department that may impact the service delivery in otherareas/departments e.g. Clinical teams/departments. Requires emotional intelligence when supporting staff with attendance, disciplinary matters as well as ongoing development, ensuring empathy, reassurance and encouragement. Job description
Job responsibilities
Ensure feedback from operational staff, patients and the public in theplanning and delivery of cleaning services across our Trust. Work with the cleaning services team and communications staff to ensurean appropriate and pro- active communication around cleaning services. Work closely with and develop excellent relationships with the infection control team, operations teams, and key managers to agree requiredchanges in service delivery and how they will be achieved and measured, ensuring maximum clinical ownership. Represent our Trust in communication with external agencies in day to day written, electronic and telephone contacts, always behaving in aknowledgeable and professional manner. Identify and refer key cleaning services issues, particularly safety andcompliance concerns and those with political sensitivities, to our Cleaning Operations Manager and our Senior Facilities Operations Manager e.g.cleaning service complaints. Key communication and working relationships with Cleaning Operations teams and a wide variety of stakeholders. Work with members of our Trust and key stakeholders to develop andmaintain a positive reputation for efficiency and operational responsiveness. Take responsibility for your own continuous professional development,participate in appropriate training activities and encourage and support staff development and training. Provide a strong contribution towards the leadership of our Workplacedivision, supporting the leadership team in ensuring that all services are24/7, patient focussed, high in quality and effective, optimising utilisation of human, financial and other resources. Be an effective member of the Workplace divisional team and role model for other members of the team promoting a can-do attitude through a style of behaviour that is inclusive, open and participative. Encourage innovation, flexible working, and staff involvement, throughregular and effective communication, supporting monthly team briefing and liaison and building of relationships with staff at all levels. Ensure that the contributions of all the team are valued and that all staff have equal opportunities for personal development, enhancing their contribution to Trust objectives. Communicate effectively implemented changes within the CleaningOperations department that may impact the service delivery in otherareas/departments e.g. Clinical teams/departments. Requires emotional intelligence when supporting staff with attendance, disciplinary matters as well as ongoing development, ensuring empathy, reassurance and encouragement.
Person Specification
Q
Essential

• Nationally recognised management qualification up to NVQ level 3 or relevant experience

Desirable

• NVQ level 4 Facilities Management or equivalent experience

E
Essential

• Knowledge of NHS Cleaning processes
• Demonstrable proficiency of Microsoft Office

Desirable

• Experience with: (ERIC), (PLACE), (CQC)
• Experience working in NHS facilities services

Person Specification
Q
Essential

• Nationally recognised management qualification up to NVQ level 3 or relevant experience

Desirable

• NVQ level 4 Facilities Management or equivalent experience

E
Essential

• Knowledge of NHS Cleaning processes
• Demonstrable proficiency of Microsoft Office

Desirable

• Experience with: (ERIC), (PLACE), (CQC)
• Experience working in NHS facilities services

Skills Required