Job Description

Deputy Manager (Alternative Provisions) - New Roads Hub

| 9066 | Permanent Contract | 37 hours per week | 43,822 to 48,227 per annum plus on-call payments | Grade K | Norfolk Children's Homes

Young people are at the heart of our practice at Norfolk County Council. They have established key principles for their ideal worker to help them flourish. Please ensure you read these requirements carefully and apply only if you can fully commit to them.

To apply, please download an

application form

and attach it to your online application instead of your CV.

Our New Roads hubs place practitioners and relationship-based practice at the heart of what we do. Through Vital Signs, our vision for Children in Norfolk, we work with whole family networks and across the whole system to support families to build on their strengths and to achieve the best possible outcomes.

Bringing together a team of specialists through a central hub, our model is designed to provide intensive short-term interventions to prevent entry into care, escalation to long term care, prevent placement breakdown or facilitate placement step downs.

This is a unique opportunity for a good leader who has excellent interpersonal skills and can demonstrate their ability to lead, motivate staff and drive change. They will make sure that young people are at the centre of everything that happens in the home, you will be an excellent problem solver, make sound judgements under pressure and respond effectively in a crisis.

As a Deputy Manager, you will be expected to provide management support to the staff, providing residential and/or outreach support in accordance with legislation, departmental policies and procedures and county priorities. Support the Team Manager in providing effective management and leadership to the team, ensuring that appropriate consultation and advice is given that will enable services to be provided to the department's standards.

Ideally you will have a background in residential care and Outreach services or be very experienced in working with children and have significant post qualification experience related to the role. You will be required to have a Level 5 in Leadership and management / be prepared to complete this. You will be expected to undertake the requirements set out in the National Minimum Standards. You will be required to be registered under Ofsted guidelines.

This post is predominantly office hours, but candidates will need to be able to work flexibly when required to help manage the busy logistics of a children's home. You will be responsible for and will participate in the 'out of hours' rota for the home and will need to be able to occasionally work weekends, evenings and bank holidays, where necessary, which may involve sleeping in, depending on the needs of the service.




Duties will include the supervision, support and performance management of the staff team. Support t he Manager with the ongoing development of the home monitoring all aspects of the home, as required by the Children's Homes Regulations 2015. Be able to have the skills and dynamic way of thinking to produce bespoke plans / outreach support packages to children and their families, often in emergency situations.

To work within this environment, you will need to be committed to making a difference in the lives of young people. You will need to be reliable, have good personal relationship and communication skills as well as high professional standards.

Before you apply, we recommend reading the full

and Person Specification

to help you demonstrate you meet the criteria.

To apply, please download an

application form

and attach it to your online application instead of your CV.

For an informal discussion please contact Michelle Mackney, Head of Service and Manager for Crisis & Emergency Residential Care on 07450-660334

These are some benefits you can enjoy by working for Norfolk County Council:


Competitive salary Generous holiday entitlement Health and Wellbeing services including fast-track physiotherapy and a free counselling service Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependant on your job role and business need. Financial benefits such as: + ' Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
+ A Blue Light card for Fire Service and Social Care Workers
+ Relocation expenses (where applicable)
+ An advance of your expenses if you travel for work
+ Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.
+ Tax efficient ways of getting extra pension and new bikes
+ Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
+ A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.


Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 15 October 2025 at 23:55

All other applicants closing date: 22 October 2025 at 23:55

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.


We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.




We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.




We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.