Job Description

About Crowst

Crowst is an independent hospitality business based in the heart of St Ives, built around quality, consistency, and community. We care deeply about great coffee, thoughtful service, and creating a place people genuinely enjoy spending time in -- whether they are customers or part of the team.

We are focused on building something sustainable and long-term: strong systems, high standards, and a positive, professional culture where people are supported to grow. Crowst values initiative, craftsmanship, and pride in doing things properly, and we believe the best results come from empowering the right people with trust and responsibility.

Deputy Manager (Barista & Operations)

Crowst - St Ives, Cornwall

32,000 per annum + tronc + 1,000 annual training allowance

We are looking for an experienced

Deputy Manager (Barista & Operations)

to support the Owner in the day-to-day running of the business while leading our coffee operation and barista team.

This is a senior, hands-on role suited to someone who thrives in service, leads from the front, and cares deeply about standards, people, and consistency.

The Role

As Deputy Manager, you will:

Management & Operations

Support the Owner with the overall operation of the business Act as the senior manager on duty in the Owner's absence Lead, supervise, and motivate front-of-house and barista teams Support recruitment, onboarding, training, rotas, and performance management Maintain excellent customer service standards across all service areas Assist with stock control, ordering, cash handling, and operational procedures Support opening and closing routines Contribute to business improvement, sales initiatives, and team culture

Head Barista & Coffee Leadership

Take full responsibility for coffee quality, consistency, and presentation Lead and develop the barista team, setting clear service and workflow standards Create and maintain brew recipes, guides, and service specifications Train and mentor baristas to a high professional standard Manage coffee stock, ordering, rotation, and waste control Liaise with suppliers and support seasonal or menu changes Ensure correct calibration, cleaning, and maintenance of coffee equipment Maintain food safety, hygiene, and allergen compliance for beverage service
About You

You will ideally have:

Proven experience as a senior barista, head barista, supervisor, or assistant manager Strong coffee knowledge and a genuine passion for quality and consistency Experience leading teams in a fast-paced hospitality environment Confidence managing service, people, and operational detail A calm, professional approach under pressure High standards of cleanliness, organisation, and food safety A positive, proactive leadership style
Hours & Pay

Salary:

32,000 per annum

Hours:

Average 40 hours per week on a rota basis, with flexibility required during peak periods This is a senior role, and the salary reflects responsibility and flexibility (no overtime payments) This is a daytime role
Benefits

1,000 annual training & development allowance

(courses, certifications, coffee or leadership training) Eligibility for

tronc / service charge

28 days paid holiday per year (inclusive of bank holidays) Opportunity to shape the coffee programme and team culture Support to grow your professional profile and skills
Please note: due to the seasonal nature of the business, annual leave is generally restricted during peak trading (April-September).

Social Media & Brand

As part of this role, you will actively participate in promoting Crowst through social media, including appearing in content and supporting brand campaigns. You are encouraged to develop your own professional profile, with approval required for any business-related posts.

How to Apply

If you are an experienced barista-leader or hospitality manager looking for a senior, meaningful role in a growing independent business, we would love to hear from you.

Apply with your CV and a short covering note explaining why this role interests you.

Job Type: Permanent

Pay: 32,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount Sick pay
Work Location: In person