Job Description

JOB DESCRIPTION FOR DEPUTY MANAGER

TERMS AND CONDITIONS

As included in Contract of Employment

REPORTING SYSTEMS

Responsible to Directors

Reports to Care Manager

1.1 Conduct must always be professional and in accordance to the NMC Code

1.2 Always courteous of others and respectful to staff, clients, their families or representatives, other professionals involved in their care and all other external customers

1.3 Reports to line manager as and when required to do so and reports concerns immediately

1.4 Overall performance will be formally assessed and reviewed regularly, with additional informal assessment taking place as necessary.

1.5 All employees are required to work in a confidential manner in all aspects of their work.

1.6 All employees are subject to the Health and Safety at Work Act.

1.7 Be committed towards continued development of the service, colleagues and self-development and understand and actively promote the values of person centred care

1.8 Be able to demonstrate a knowledge and interest of the speciality of care within the care home

1.9

Be knowledgeable and up to date with statutory Regulations and the Fundamental Standards of Care

Summary of job purpose:

2.1 Plans, manages, directs and monitors the delivery of all aspects of care to all clients. Strives for continuous improvement in care delivering. Assists the Manager with the general management of the Home and deputises for him/her when absent.

Key tasks:

2.2 The ability to be able to demonstrate a thorough understanding of the causes and effects of the disabilities/illnesses, difficulties and challenges that affect the client group you care for. This knowledge will also be apparent when communicating with clients, their representatives, other staff or external agencies. Likewise, it is the expectation that you keep up to date within the speciality of your Home and strive to learn from examples of best practice.

2.3 Ensure that the care needed by all new clients is assessed, planned, implemented, evaluated and recorded in the care profile, communicated to care staff and that any additional supplies or equipment are procured. Ensures that the care needs are frequently reviewed and updated and that care plans, records and notes are all maintained accurately and adequately.

2.4 Ensure that all care is delivered to the highest standards in accordance with individual plans, best professional practice, company procedures and the philosophy of care. Monitor and audit care implementation. Supervise all clinical practice and ensure that trained staff are aware of the NMC Code and professional guidance.

2.5 Manage all care staff in all respects including recruitment (ensuring that trained staff have current PIN numbers and that satisfactory references are received for all staff), induction, orientation, training, supporting, mentoring, monitoring, evaluation, appraisal, absence monitoring and disciplining.

2.6 Maintain excellent working relationships and communication with other healthcare professionals including visiting GPs, social workers, CCG review nurses etc.

2.7 Keep fully up to date with developments in clinical practice, education and training and pass this knowledge on to care staff through planned training programmes. Identify, plan and deliver individual training plans for all care staff to meet employee, client and company needs.

2.8 Prepare staff rotas (if requested) to ensure the correct numbers and skills of staff are available at all times to meet regulatory requirements and to deliver the standard of care required to clients.

2.9 Ensure that medication rounds are conducted correctly and that medication records are maintained accurately.

2.10 Ensure that a full activities programme is available within the Home to take account of the needs of all clients and to enhance their psychological and physical well-being.

2.11. Any other reasonable task requested by a supervisor or manager which is within your competence.

2.12 To ensure a high standard of care to clients providing a safe efficient homely environment following nursing home policies and national minimum care standards.

2.13 Keep up to date with good practice guidelines and ensure that nurses are familiar with same and able to apply this knowledge in the practice of care

2.14 Ensure that the home staff consider value for money principles and identify wastage of resources and report these to the Manager.

2.15 Will be expected to be involved in assessing potential clients to establish suitability for admission, recording the outcome of the assessment.

Arranges admission, liaising with family, GP, specialists etc. as required.

2.16 Support the Manager and advice all staff on the need to secure recognition as a quality care provider and therefore securing high occupancy

2.17 Ensure that referrals are dealt with promptly and professionally

2.18 Be familiar with the Fundamental Standards in Care, and assist fully with the Manager in the process of inspection

2.19 As discussed and agreed with the Manager to take turns to be 'on-call' at weekends (not every weekend) for query or advice from the Home (in case of a serious concern such as missing client; fire; structural damage to the building; safeguarding alert etc. The Manager will, irrespective of such arrangements, need to be contacted as 'legal entity')

2.20 Act-up (take delegated charge) of the home in the absence of the Manager

Specific tasks: Clinical

2.20 Ensure that client care is organised on the basis of individual person centred Care Plans (assessment, problem identification, planning, evaluation, risk assessment and objective setting). Instruct, supervise and monitor staff with this responsibility. This includes the delivery of guidance to all nursing staff

2.21 Communicate and co-operate with medical staff regarding care and treatment of clients and ensure that all treatments and instructions are carried out and documented.

2.22 Ensure that a good standard of communication is maintained between clients, relatives and the Nursing Home. Encourage relatives to have regular contact and offer assistance when necessary.

2.23 Keep up-to-date with techniques, procedures and equipment, and encourage staff to do likewise.

2.24 Organise social activities within and outside the Home through liaison with activities workers.

2.25 To carry out assessments as required

2.26 Ensure that you effectively reporting to all external professions on care concerns (for example reporting to the tissue viability nurse on skin care concerns) and that you ensure all nurses are aware of this protocol and adhere to it at all times. This is in addition to reporting to the Manager

2.27 Demonstrate a knowledge of person centred approaches to care, and have the ability to apply this knowledge in your work setting and ensure that your shared your knowledge with your colleagues and healthcare professionals

2.28 Demonstrate knowledge of the Mental Capacity Act (2005) and Deprivation of Liberties (2007) and its application within a care setting. Able to guide all staff including nursing staff on same

Health and Safety

2.29 Ensure that all reasonable precautions are taken to ensure the safety and welfare of clients, staff and visitors in the home, and that Health and Safety policies are adhered to.

2.30 Maintain equipment in good order and report any loss or damage.

2.31 Ensure high standards of cleanliness and infection control in the Home and liaise with the Manager on any difficulties relating to it.

2.32 Record all accidents and incidents relating to clients, staff or visitors.

2.33 Ensure the safe custody, administration and stock levels of medicines according to CCG guidelines.

Personnel

2.34 Exercise leadership at all times to ensure confidence and high morale amongst nursing and ancillary staff.

2.35 Ensure the educational needs of all staff are communicated to the Manager.

2.36 Participate in staff appraisal procedures.

2.37 Counsel staff as necessary, giving all possible help and guidance and making staff aware of grievance procedure.

2.38 Act up for the Manager as required

2.39 To take any other duties that may be necessary

2.40 Always acts in a professional manner at all times and in accordance to the NMC Code

Educative

2.42 Assist in the orientation and induction of new staff both trained and untrained to the Home.

2.42 Attend and participate in in-service training.

2.43 Keep up-to-date in developments and techniques for the benefit of all clients, and teach untrained staff

Administration

2.44 Organise the admission, discharge or transfer of clients. Assess clients prior to admission, compile and audit care records, and ensure that these reflect the holistic needs of clients based on good practice and person centred care guidelines

2.45 Provide frequent liaison and support to nursing staff on the formulation, review and recording of care

2.46 Audit of other practices such as medicine administration, customer satisfaction questionnaires, room audits etc. in accordance with the Manager

2.47 Ensure care plans are maintained and updated regularly in accordance to local and nationally agreed timescales.

2.48 Liaise between the Manager and nursing staff and ensure that the Manager is updated with day-to-day life in the Home

Generic tasks

All staff are required to:

2.49 Show courtesy and respect to clients at all times to ensure that they enjoy the highest quality of life, respect the confidentiality of clients and their families at all times and involve families and friends in the client's care and develop their trust.

2.50 Report any observed change in the condition of a client, any incidence of infection, diarrhoea or vomiting (staff or client) or any untoward incident in the Home to the Manager without delay.

2.51 Be aware of, and at all times comply with, all relevant company policies and procedures and all relevant statutory responsibilities including Fire arrangements, Health and Safety issues including moving and handling, CoSHH regulations, maintaining records diligently and accurately as required.

2.52 Greet all visitors, and answer the telephone, in a friendly, courteous and efficient manner and promote the Home positively in the local community.

2.53 Attend, and participate in training sessions and staff meetings.

2.54 Maintain good working relations with all colleagues at all times.

This job description is not exhaustive and may be reviewed or modified at any time.

I have read this job description and the contents have been explained and discussed with me.

I understand that support will be provided and I will be required to attend training as felt appropriate.

Name

Signature

Witnessed

Date

Further reference:

i. Policy manuals

ii. Philosophy of care

iii. Complaints policy and whistle blowing procedure

iv. Locally and nationally agreed policies and guidelines on the protection of vulnerable adults

v. The NMC Code (2015)

vi. Health and Safety at Work Act and all subsequent requirements

vii. The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014

viii. Care Quality Commission (Registration) Regulations 2009

ix. Mental Capacity Act (2005)

x. Deprivation of Liberties (2007)

(This list is not exhaustive)

Job Types: Full-time, Permanent

Pay: 24.00-24.50 per hour

Expected hours: 22 - 44 per week

Work Location: In person