Job Description

Location:

Harley Street

About the company:

JD Healthcare is one of the UK's leading private healthcare companies, within the fertility sector, with premier locations at London's famous Harley Street and London Bridge. Our brands (London Women's Clinic, London Egg Bank, London Sperm Bank and Kind iVF) have helped thousands of people start families over the years.

About the role:

As Deputy Operations Manager you will support the Operations Manager and Head of Operations with the day-to-day delivery of operational activities across London Women's Clinic and the other brands within JD Healthcare. The role helps to ensure that processes run smoothly, staff are supported and well trained, and patients receive exceptional service throughout their treatment.

Job/Person Specification:

Key Responsibilities:

Operational Support

Provide day-to-day support for colleagues on clinic systems and the Electronic Medical Record (EMR). Act as a key point of contact for system-related queries and escalate as needed. Maintain oversight of recurring operational issues and suggest process improvements. Support the Operations Manager with daily operations and deputise in their absence. Assist with clinic scheduling, resource allocation, and capacity planning. Contribute to ad hoc tasks and clinic-wide projects.

Processes and Projects

Assist with implementing new processes, workflows, and system changes. Maintain up-to-date system settings and internal records. Support testing and rollout of new procedures and tools. Coordinate cross-departmental workflows to improve efficiency and patient experience. Serve as a system super user, offering expert support across teams.

Training

Deliver systems training to staff across clinic sites and departments. Develop and maintain user guides and training materials. Ensure documentation is accurate, up to date, and aligned with branding. Communicate process and system changes effectively across departments.

Patient Experience & Feedback

Coordinate collection and analysis of patient feedback via regular surveys. Docusign Identify patterns and report insights to the Operations Manager and Patient Experience Manager. Support implementation of feedback-driven improvements. Suggest enhancements to patient pathways and internal processes.

Person Specification:

Strong organisational and time-management skills. Excellent interpersonal and communication abilities. High attention to detail and problem-solving mindset. Proficient in using EMR systems and general IT tools (e.g. Microsoft Office Suite). Ability to work independently and as part of a team. Comfortable training and presenting to groups. Analytical mindset with a focus on process improvement. Empathy and sensitivity in a patient-centred environment.

Knowledge/Skills/Experience:

Previous experience in a healthcare, clinical, or fertility clinic setting (highly desirable). Experience supporting operations, systems, or administrative processes. Prior involvement in training, onboarding, or documentation creation. Exposure to project coordination or implementation of systems/processes.

Qualifications/Skills:

Bachelor's degree or equivalent experience in healthcare administration, business operations, or a related field (preferred). Certification or training in healthcare systems or EMR (desirable but not essential)

Benefits

32 days' Annual Leave inclusive of public Bank Holidays (based on full time 40-hour week) Life Assurance Childcare vouchers Learning opportunities Pension plan

Equality, Diversity & Inclusion

We at London Women's' Clinic are an Equal Opportunities employer and recognise the value of a Diverse Organisation. London Women's Clinic appreciates all job applications. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role.

Additional Information

As part of our standard recruitment process this role will require a disclosure and barring service (DBS) check. We will request two professional references from candidates. All candidates who progress to the final stages of the recruitment process will be required to provide evidence of their right to work in the UK. This may include but is not limited to passport, VISA or residency documentation.
Job Types: Full-time, Permanent

Pay: 40,000.00-45,000.00 per year

Application question(s):

Do you have experience in project coordination or implementation of systems/processes? Do you have previous experience in a healthcare, clinical, or fertility clinic setting?
Education:

Bachelor's (required)
Experience:

Operations management: 2 years (required) Training & development: 1 year (required) Administrative: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person