Job Description

Company Overview

Bathroom Mountain is one of the UK's fastest-growing online bathroom retailers, proudly based in Stoke-on-Trent. Part of the Mountain Group, we bring together stylish design, great value, and exceptional customer service to help our customers create their dream bathrooms.

Since launching, Bathroom Mountain has quickly established itself as a trusted name in the industry, offering a huge range of quality bathroom products -- from sleek furniture and mirrors to showers, baths, and accessories -- all available online and in our countrywide showrooms.

Our operations are supported by a state-of-the-art, fully automated warehouse, ensuring fast and efficient order processing, seamless nationwide delivery, and the high standards our customers have come to expect.

At Bathroom Mountain, we're passionate about what we do -- combining innovation, efficiency, and customer focus to make beautiful bathrooms accessible to everyone.

We are seeking a dedicated Deputy Operations Manager to join our dynamic team in Stoke-on-Trent. In this pivotal role, you will contribute to our mission of providing exceptional service and quality products to our customers while supporting the overall operational efficiency of the company with specific ownership of leakage control, identifying and preventing stock loss, damage, and inefficiency across the network, while contributing to continuous improvement and readiness for future automation and system integration.

Responsibilities

Support the Operations Manager in managing all warehouse operations and logistics across sites. Lead on leakage control and stock integrity - monitor and investigate stock discrepancies, damage, courier losses, and returns. Develop and maintain leakage reports and KPIs, presenting weekly findings to the Ops Manager and senior management. Work closely with warehouse managers to ensure consistency, accountability, and adherence to best practices and SOPs. Identify process weaknesses and implement practical solutions to reduce waste, damage, and delays. Drive continuous improvement projects to enhance productivity, accuracy, and stock flow across sites. Audit warehouse performance, accuracy, and compliance regularly. Support the roll-out of new systems, policies, and efficiency initiatives (e.g., EasyWMS updates, conveyor calibration, downtime reporting). Act as cover for the Operations Manager when required, maintaining site leadership and decision-making authority. Foster collaboration between warehouse, logistics, and customer service teams to reduce errors and improve service. Assist in warehouse readiness for peak periods, system go-lives, and stocktake events. Champion health and safety standards and promote a culture of responsibility and cleanliness on site.

Skills & Experience

Background in warehousing, logistics, or operations management (multi-site preferred). Strong analytical mindset and experience with KPI tracking or process improvement. Proven record in reducing waste, damages, or inefficiencies. Experience working with WMS or automation systems (e.g., EasyWMS, conveyor or racking automation advantageous). Confident communicator able to influence, support, and train site teams. Proactive, practical, and highly organised, with excellent attention to detail. Comfortable working in a fast-paced, hands-on environment where no two days are the same.
If you're ready to take your career to the next level with a fast-growing company that values innovation and teamwork, we invite you to apply today!

Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Benefits:

Employee discount On-site parking Referral programme
Experience:

Warehouse management: 3 years (required)
Work authorisation:

United Kingdom (preferred)
Location:

Tunstall, ST6 4PA (preferred)
Work Location: In person