Job Description

RETAIL MANAGEMENT

Deputy Store Manager - Carnaby Street

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The gig for the Deputy Store Manager in our

Carnaby Street

store will be to effectively support the Store Manager in driving best-in-class day-to-day operations to help drive store revenue growth. You will also help ensure all H&S standards are adhered to and step in as the key holder and manage the store seamlessly in the absence of the Store Manager.


Main duties will include:

Assisting the Retail Store Manager with the day to day retail operations in store e.g. key holding, staffing, VM, stock/delivery, admin, banking, housekeeping Selling Dr. Martens product, provide and excellent service to customers and drive sales performance of the wider team to meet/exceed store KPI's Assisting the Retail Store Manager in implementing and driving high levels of customer service within the store Training, developing and mentoring the Retail Store Team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop Efficient operations and enhancing customer experience Assisting the Retail Store Manager with maintaining a safe and secure working environment (including H&S procedures, security procedures, search procedures) Acting as key holder and assume full responsibility for the store in Manager's absence

Essential requirements are:

Similar experience in a Deputy Store Manager or Supervisor role, (within a fashion/lifestyle brand would be preferable) Experience of coaching, developing and mentoring a retail team (including dealing with performance issues Sales oriented and able to drive others to achieve store goals and objectives Will drive accountability and high-level of customer service among staff and will support delivery of key store KPIs. Excellent communication skills. Numeracy & literacy skills Good I.T skills - experience of using Internet, Email, Social media applications, Excel and EPOS till point systems Back of house administration (e.g. rotas, banking) * Demonstrate resilience and think quickly on their feet on how to resolve emergent issues.