Job Description

The Dermatology service at University Hospital Lewisham is seeking a part time member of the administrative team to provide comprehensive and proactive administrative support to the Dermatology Department, with a particular focus on scheduling dermatology procedures, and associated administrative tasks. Responsibilities include maintaining accurate patient records, ensuring clinics are fully utilised through the effective booking and rescheduling of surgical appointments. The role also involves supporting secretarial functions when required, contributing to the smooth and efficient running of the department.



The post holder will lead on the booking of all minor operations within the Dermatology department, maintaining accurate records of surgical bookings and ensuring patients on the waiting list are validated in line with the Trust's 18-week, 28-day, and 62-day pathways. Patients will be booked in order of clinical urgency and within breach dates, liaising with colleagues across services where required. The post holder will maximise theatre utilisation by planning surgical lists at least four weeks in advance and using Trust IT systems to support productivity, escalating any capacity issues to the Dermatology Management Team. The role also involves leading on validation and booking of the dermatology procedure request list, managing related documentation such as request forms and surgical checklists, and ensuring appropriate storage and uploading to the electronic patient record in accordance with Information Governance policy. The post holder will work closely with other services to ensure effective pathway management, support the Assistant Service Manager with patient tracking, and use initiative when responding to urgent requests from managers and consultants. Finally, the post holder will ensure all activity is accurately recorded on PAS systems, including DNAs, and that patients are rebooked promptly to avoid delays in care.



Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:



Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development



Widening access (anchor institution) and employability



Improving the experience of staff with disability



Improving the EDI literacy and confidence of trust staff through training and development



Making equalities mainstream



Lead on the booking of all minor operations for the Dermatology department including keeping a record of any changes to surgical bookings.

Ensure that all patients on the waiting list are validated to promote an effective management of the Trust's 18-week, 28 day and 62-day pathways.

Booking patients in order of clinical urgency and within their breach date, liaising with colleagues in other services where required.

Maximising dermatology theatre utilisation including utilising Trust IT tools and systems to maximise surgical productivity. This will include planning surgical lists 4 weeks in advance.

Escalate any theatre capacity issues to the Dermatology Management team.

Leading on the validation and booking of the dermatology procedure request list

Managing any documentation related to dermatology theatres including but not limited to request forms and surgical checklist. This will include the appropriate storage and uploading of paper records to the electronic patient record in line with Trust Information Governance policy.

Ensure that all MOPs enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills.

Provide accessible and clear information to colleagues and patients at all times, this will include written and verbal communication.

Proactively manage patient pathways so that all patients receive a high standard of service delivery. This will include attendance of weekly waiting list meetings and ensuring escalations are actioned in a timely manner.

Working closely with colleagues in other services to ensure good patient pathway management.

Support the Assistant Service Manager with patient tracking.

Use initiative when dealing with patients' problems or when dealing with managers and consultants who may request patient information urgent changes to theatre lists.

Ensure all activity is cashed up in a timely manner using Trust's PAS/appropriate IT system including DNAs. Rebooking patients that DNA in a timely manner to prevent delays to patient care.