Job Description

It's fun to work at a company where people truly believe in what they are doing!

:

The

Deskside Services Administrator

performs both first- and second-tier support for the organization's internal end users, supporting Windows OS, mobile devices, and general corporate-provided technology solutions. Hands-on and remote support responsibilities include computer applications and platforms for our growing domestic and international teams.

Responsibilities

Resolve user issues via ticketing support queues Manage the process of imaging, deploying, and supporting new desktop and laptop systems Document work processes Provide hardware/OS/application installation, maintenance and support Assist with equipment moves for users and sites Support for mobile devices Account management activities in Azure/AD Participate in assessment of new technologies and their integration into a production/support environment Perform additional tasks, as assigned by Deskside Services leadership, as well as working with other departments as needed

Requirements

Ability to assess a problem and to coordinate and execute solutions Strong organizational, project, and time management skills; ability to handle multiple tasks and projects simultaneously Strong verbal and written communication skills Ability to pick up new technologies quickly and help develop standardized procedures Demonstrate resourcefulness and ability to overcome obstacles Ability to work flexible hours as required, including nights and/or weekends A+ Certification or 1-2 years extensive PC hardware experience 2-4 years of Desktop Support (OS/Application), preferably in a mid- to large-sized environment Strong experience providing user support for current MS Office Applications/Solutions Solid understanding of IP networking, WiFi, and general office network infrastructure Experience with a 24x7x365 environment a plus

Must be authorised to work & current resident in the United Kingdom.

#LI-JM1 #LI-Remote
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.