Job Description

We are seeking a skilled and customer-focused

Desktop Support Engineer

with strong deskside support experience to join our team at our Westhill site. The ideal candidate will provide first and second-line technical support to end-users, ensuring seamless operation of IT systems, applications, and hardware.

This role requires candidates of

Scottish origin

or those currently residing in

Aberdeen

or

Dundee

(preferred), as proximity to the site is essential. Engineers from Glasgow will not be considered due to distance constraints.

Key Responsibilities

Deliver first and second-level technical support for desktops, laptops, printers, and mobile devices. Install, configure, and maintain Windows/macOS/Linux operating systems and standard software applications. Troubleshoot hardware, software, and basic network connectivity issues (TCP/IP, DNS, DHCP). Manage user accounts, permissions, and access via

Active Directory

and

Office 365

. Respond to support tickets and ensure timely resolution within SLA guidelines. Escalate unresolved or complex issues to higher-level technical teams as needed. Maintain accurate inventory of IT equipment and liaise with vendors for hardware servicing. Provide remote technical support to users at other locations when required. Support IT projects, upgrades, rollouts, and deployments as part of the larger infrastructure team. Create and update documentation, including standard operating procedures and knowledge base articles.

Qualifications & Experience

1-3 years of hands-on experience in a

Desktop Support

,

IT Helpdesk

, or

Technical Support

role. Strong working knowledge of: Windows 10/11 OS Microsoft Office 365 Suite Basic networking protocols (TCP/IP, DNS, DHCP) Antivirus and backup solutions Remote support tools (e.g., RDP, TeamViewer, AnyDesk) Experience with

ITSM tools

like

ServiceNow

,

Remedy

, or

JIRA

is preferred. Familiarity with enterprise-level hardware and peripherals (HP, Dell, Lenovo, etc.).
Job Type: Fixed term contract
Contract length: 12 months

Pay: 170.00-180.00 per day

Application question(s):

Scottish engineers who are still British citizens are acceptable, as we require native engineers. Are you British?
Work Location: On the road