Job Description

Job Title: Desktop Support Engineer
Req Id: 102816
City: Doncaster
State/Province: South Yorkshire
Posting Start Date: 10/13/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
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Role Purpose

The purpose of the role is to resolve, maintain and manage client's software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA's ensuring client satisfaction

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Responsibilities:

Technical Support:

Respond to user inquiries regarding computer software or hardware operation to resolve problems.

System Setup:

Set up equipment for employee use, including proper installation of cables, operating systems, or appropriate software.

Troubleshooting:

Conduct computer diagnostics to investigate and resolve problems or provide technical assistance.

Training:

Develop training materials and procedures, or train users in the proper use of hardware or software.

System Maintenance:

Install and perform minor repairs to hardware, software, or peripheral equipment.

Documentation:

Maintain records of daily data communication transactions, problems, and remedial actions taken.

Updates:

Conduct regular software and hardware updates to ensure optimal performance of all devices.

Requirements:

Proven work experience as a Desktop Support Engineer or similar role Fundamental knowledge of Intune MDM and laptop build process. Hands-on experience with Windows/Linux/Mac OS environments. Working knowledge of office automation products and computer peripherals. Knowledge of network security practices and anti-virus programs. Ability to perform remote troubleshooting and provide clear instructions. Excellent problem-solving and multitasking skills. Customer-oriented attitude.

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Mandatory Skills: Desktop Support .

Experience: 1-3 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.