Job Description

We are seeking an experienced

Desktop Support Engineer

for a long-term contract to provide high-quality technical support and assist with the deployment of new technologies across a large user community. This role requires onsite presence

five days per week

, with occasional travel to additional office locations as needed.

Key Responsibilities

End-User Support & Systems Administration

Provide second-line technical support for incidents escalated from the IT Service Desk. Perform installation, configuration, maintenance, troubleshooting, and repair of desktop hardware, software, and peripherals. Support day-to-day systems administration activities and contribute to project-based initiatives. Identify appropriate hardware and software solutions based on corporate standards and user requirements. Respond to incidents within established SLAs, ensuring timely updates and effective communication with end users.

Technology Deployment & Maintenance

Deploy, upgrade, and configure desktop devices using imaging tools such as

SCCM

. Assist with the setup, operation, and troubleshooting of audio-visual equipment. Perform desktop hardware relocations, including disconnecting, moving, and reconnecting devices for single users, teams, or office moves. Support the administration and maintenance of key technology infrastructure components. Perform basic installation, troubleshooting, and maintenance of telephony systems when required.

Asset & Incident Management

Use the corporate incident management system to log, track, and document all support activities. Maintain accurate records of hardware and software assets to ensure inventory integrity. Follow established processes and contribute to continuous improvement of support procedures.

Essential Skills & Experience

Strong hands-on experience supporting

Windows 10 & Windows 11

environments. Proficiency with

Microsoft Office 365

, including OneDrive and collaboration tools. Experience with

SCCM

, Intune, imaging technologies, PXE boot, and device deployment. Familiarity with networking fundamentals, network patching, and cabling. Experience supporting server rooms/communication rooms. Proficiency with remote support tools and troubleshooting methodologies. Experience using

ServiceNow

or similar ITSM platforms. Clear communication skills (written and verbal) with strong customer service orientation. Excellent time management, prioritization, and ability to work independently.
Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Benefits:

Sabbatical Sick pay
Work Location: In person