Job Description

About us

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.


Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we're proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.


Useful links:


Trustpilot Glassdoor

About the role:

An office-based role to assist our Policyholders with any building related queries in relation to their claim and progress the claim as efficiently as possible. To also provide technical support for the Claims Team and help build their understanding.


To progress and finalise Buildings insurance claims, this will include updating reserves, offering cash settlements, instructing Contractors, and closing claims as required.


To provide outstanding customer service and ensure all decisions are clear and concise in all methods of communication to both our Policyholders and Suppliers.

Key Responsibilities:

To review non delegated Surveyor reports and deliver claims decision to Policyholders. To review Policyholder Scope disputes and determine if valid and make the necessary adjustments and deliver decision to Policyholder. To review decline disputes to ensure the correct decision has been made in line with the terms of the policy and deliver the outcome to the Policyholder. To validate our contractors scope estimates in line with our estimating software and policy conditions. Progress and update Buildings Insurance claims including updating reserves, cash settlement payments, contractor instructions and closing claims as required. Provide technical support to the claims team in respect of buildings damage. To liaise with Policyholders and suppliers via the portal and phone. To assist with audit and oversight of our Surveyor Network and Contractors with Regional Technical Surveyor and Supply Chain Manager assistance. To undertake any individual or team task or activity reasonably requested and in line with the company values. Ensure the claim is progressed in a timely manner and moved to completion as quickly as possible.

Key Requirements:

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Drive/motivation

Helpfulness and a passion for customer service High energy levels Positive approach Team player Drive and enthusiasm for meeting targets Empathy and understanding Confidence & a professional attitude

Experience/knowledge

At least 2 years experience within the home claims industry

In return, we can offer you:

Basic Salary 30,000-35,000 (DOE) as well as market leading benefits.


25 days Annual leave plus statutory holidays.


Just some of the great benefits we offer:

On-site gym Free on-site parking Free on-site breakfast bar Complimentary on-site snacks and soft drinks Discretionary performance related bonus An extra day's holiday for your birthday

Application deadline: this position will remain open until we have found the right person for the job.


We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.


Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.


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