Job Description

Okay, here's a detailed job description for a dessert shop employee:

Job Title: Dessert Artisan & Customer Delight Specialist

About Hermano Desserts

Hermano is a beloved local dessert destination known for its delicious hot and cold treats. We're passionate about creating memorable experiences for our customers and are looking for a motivated individual to join our team.

Job Summary:

We're seeking a versatile and enthusiastic Dessert Artisan & Customer Delight Specialist to contribute to our shop's success. In this role, you'll be responsible for crafting delightful desserts, providing excellent customer service, managing orders, and actively participating in business growth initiatives.

Responsibilities:

Dessert Preparation: Prepare a variety of hot and cold desserts, ensuring consistent quality and presentation.
Customer Service: Greet customers, take orders, answer questions, and provide recommendations with a friendly and helpful attitude.
Order Management: Accurately process orders in person and over the phone, ensuring timely and efficient service.
Packaging and Presentation: Skillfully pack desserts for takeout and delivery, maintaining visual appeal and food safety standards.
Business Growth: Actively contribute ideas and efforts to promote the business, attract new customers, and enhance the overall customer experience.
Shop Maintenance: Assist with maintaining a clean and organized workspace, including restocking supplies and cleaning equipment.
Qualifications:

Passion for desserts and customer service.
Ability to work in a fast-paced environment and handle multiple tasks.
Excellent communication and interpersonal skills.
Strong attention to detail and commitment to quality.
Previous experience in a food service or customer service role is a plus.
Benefits:

Employee discounts on our delicious desserts.
Opportunities for growth and advancement within the company.
A fun and supportive work environment.
If you're a dessert enthusiast with a passion for customer satisfaction, we encourage you to apply! Please submit your resume and a brief cover letter outlining your relevant experience and why you'd be a great fit for our team to [email protected] or apply in person at [Dessert Shop Address].

Job Types: Full-time, Part-time

Pay: 15,000.00-25,000.00 per year

Benefits:

Company events Company pension Discounted or free food Employee discount Flexitime Free parking On-site parking Work from home
Education:

GCSE or equivalent (preferred)
Work Location: In person