Job Description

Salary: 28,163 - 33,366

Grade: Grade G to H

Contract: Permanent

Hours: 37 hours per week

Location: Harrogate, North Yorkshire



As England's largest county and the region's largest employer with a workforce exceeding 15,000 staff, can you help us to make a difference?


Are you passionate about improving digital services for everyone?



Do you enjoy solving problems, designing user-friendly services and solutions, and supporting digital transformation? Would you like to be part of a collaborative, forward-thinking team that's shaping the future of public services in North Yorkshire?



If the answer is yes, then we want to hear from you!

About the

r

ole

As a Digital Adoption Officer, you'll join our Service Design and Digital Adoption (SDDA) team within Transformation Services. This is a career-graded role, offering development opportunities and progression based on experience and performance. To be considered for the higher grade (H), you'll need to show that you can work confidently on your own, lead on key pieces of work, and have a track record of delivering high-quality results with minimal supervision.



You'll support the design, development, and implementation of services and digital products that improve the way we work and deliver for our residents. From user research and service design to testing and rollout, you'll play a key role in ensuring our digital tools are accessible, efficient, and user-centred.



You'll work within a multi-disciplinary team that's transforming how the council manages its digital products. Together, we're making services better for everyone.



Transformation Services is an innovative, fast paced and large team providing digital and data services as well as delivering change management and innovation initiatives. We enable the organisation and its partners to achieve their outcomes and continually improve and evolve the services we deliver to the people of North Yorkshire and beyond.



For further information about recent project please visit our campaign page: Careers in Technology.

About

y

ou

We're looking for someone who has a passion for digital and technology and a genuine customer centric ethos to put the customer at the heart of everything we do. You may currently be working in a digital support or service improvement role, or have experience in user research, system configuration, or digital product delivery. Perhaps you've supported IT change projects, worked in a customer-focused digital environment, or contributed to improving user experiences through technology.

The successful candidate will:

be educated to Level 3 standard (for example A-Level, HND/C) or equivalent have a solid understanding of user-centred design, service design, and their practical application within UX or product development be capable of producing design outputs such as wireframes, prototypes, customer journey maps, and process flows be able to collect and analyse user data to inform improvements show awareness of quality assurance practices, including testing and validation of digital solutions possess excellent communication and collaboration skills, including the ability to write clear, concise reports and documentation for different audiences have a keen eye for detail and a structured, methodical approach to work work independently and manage time effectively, taking ownership of tasks and meeting deadlines show a willingness to learn and grow in a digital transformation setting

Contact

For more information about this role please contact Craig Skelhorn, User Experience Lead: craig.skelhorn@northyorks.gov.uk


Applying is easy, , register your details, remove your personal details from your CV and upload by midnight on 13 July 2025.

What

can we offer you?

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.


These include:


a local government pension scheme with 18.1% employer contribution salary sacrifice schemes employee discount benefits including shopping, supermarkets, gym discounts and more! travel loans Health Assured - confidential help and support for your wellbeing


Key Documents



Total Rewards Brochure




Key Dates:



Closing date: Sunday 13 July 2025

Interview date: w/c 21 July 2025


NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to this commitment.

North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds.

Digital Adoption Officer

Salary:

28,163 - 33,366

Posted:

27/06/2025

Closing date:

13/07/2025

Closing time:

23:59