Job Description

Details

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Reference number

433445

Salary

34,362
GBP

Job grade

Other

Contract type

Permanent

Type of role

Other

Working pattern

Full-time

Number of jobs available

1

Contents

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Location About the job Things you need to know Apply and further information

Location

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Edinburgh

About the job

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Job summary

This role will sit within Transformation and Corporate Services (TCS), supporting the Digital Business Partner. TCS are responsible for leading organisation-wide change, and for delivering many of our key digital and development services.



This role along with other digital colleagues will work with all areas of Scottish Forestry (SF) to ensure that digital assets and estate meet the needs of business as well as meeting digital and cyber resilience standards. They make digital and systems decisions; identify emerging technologies and their potential; understand stakeholder requirements and organisational processes and devise options to improve systems; and assess business systems risk and identify mitigation actions.

Job description

The Digital Business Support Officer will work as part of the Transformation and Corporate Services team to support the Digital Business Partner in their activities.



Reporting directly to the Digital Business Partner you will assist in managing the relationships and service level agreement (SLAs) with our main digital service providers, Scottish Government (SG) and Forestry and Land Scotland (FLS), and a supporting role on supplier relationships for other key services focusing on facilitating smooth digital operations. This involves tasks such as managing administrative duties, acting as a liaison between various teams and departments, and assisting in documentation and record-keeping.



The role involves stakeholder liaison, to help understand user requirements, communicate digital changes, and assist in managing relationships with service providers. Providing digital support, advice and assistance to users in accordance with policies, procedures


and information governance best practice, ensuring compliance with standards.



The post holder will be involved in the procurement, physically handle, and facilitate the onward deployment of IT equipment in accordance with SF practices and policies.



Overall, the job encompasses a wide range of tasks aimed at supporting digital initiatives and enhancing organisational efficiency within Scottish Forestry. The post holder will continually adapt to the changing nature of the digital requirements, the products and solutions available, and evaluate their systems of work accordingly to ensure continuous improvement to our Digital Services. While there will be some technical support, your technical knowledge and experience will mostly be used on an advisory basis helping to inform on future developments.



The post holder will provide support primarily to the Digital Business Partner but will also


support the delivery of the activities identified in the digital and data strategy, business model and processes, which in turn, supports our Agency strategies and our business needs.



While the role is based within the our National Office in Edinburgh, Scottish Forestry operate an activity based hybrid working model (approximately 1-2 days per week in the office, depending on business needs). The successful candidate will be required to occasionally travel to our other offices throughout Scotland to support digital support activities.



We work in a matrix style, which means you will be a resource across the organisation, collaborating with (and with potential opportunities to work as part of) other teams too.

Person specification

Experience

Essential:

Organising & Facilitating Meetings Effective problem-solving skills Strong demonstrable IT knowledge and skills, in particular the use of Microsoft applications and digital tools. Experience of delivering Digital support to a diverse group of stakeholders Excellent organisational skills, able to plan, organise, manage and prioritise workloads and find efficient ways of managing work


Desirable:

Experience in inter-organisational working Project Support Experience Experience supporting digital learning or training initiatives across a business Experience of working within the Public Sector Knowledge of SG, SF & FLS Systems & Terminology Experience applying ITIL principles in service delivery

Technical

Essential:

Advanced use of M365, i.e. SharePoint Lists, PowerApps, etc Understanding of GDPR and Information Security Awareness of government digital standards Awareness of Cyber Security Standards


Desirable:

Experience of Digital Systems i.e. SharePoint, Service Desk and Document Management Applications Familiar with telecom management platforms or portals Understanding of accessibility standards for digital content Experience of creating digital content Familiar with service desk platforms

Things you need to know

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Selection process details

Please see our recruitment portal for further details.



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : Lynne Wilson Email : lynne.wilson@forestry.gov.scot
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Recruitment team

* Email : resourcing@forestryandland.gov.scot