Job Description

The Role

Post: Digital Channels Manager Salary: 54,332 per annum Grade: FRS F Salary range: 54,332 - 70,549 per annum Contract type: Fixed Term until 01/11/2026 (maternity cover) Working pattern: Full-time Application closing date: 4 PM on Monday 02 June 2025 London Fire Brigade (LFB) is London's Fire and Rescue Service - one of the largest firefighting and rescue organisations in the world. We are here to make London a safer city. We employ over 5,500 people, across our operational team (our firefighters), control (our call handlers who answer your 999 calls) and our non-operational team (our teams who work behind the scenes to support our front-line services, including HR, IT, Finance, Procurement, Communications etc.). An exciting opportunity has arisen to join the internal communication team at London Fire Brigade. The team is in the process of modernising and streamlining the organisation's communication channels to improve the experience for firefighters, other operational colleagues, and headquarters teams. Modernisation and evolution of our digital channels is a key part of our ambition. The team is in the process of piloting digital screens in fire stations, with a view to rolling out an agile system to all 102 fire stations across London. Alongside this, the team is rationalising regular newsletters into more agile online publications, and evaluating opportunities to better use app-based communication within a growing digital channels portfolio. We are continuously improving our SharePoint-based intranet and looking for ways to make it easier and more intuitive for colleagues to find the information they need to do their roles, and to keep up with the latest developments across the Brigade. The role is London-based and requires at least 40% in-office working to facilitate collaborative working with stakeholders. This role provides an opportunity for an excellent digital communications practitioner to lead the development and delivery of our internal digital communications strategy, and to extend their capability and experience as part of a can-do, friendly team. London Fire Brigade is a dynamic, forward-looking organisation, at the heart of serving our diverse and constantly-evolving city. Further information about the main duties and responsibilities of the role are detailed in the job description. If you are unable to see the job description, salary range or the full advert, please visit our jobs pages at https://jobs.london-fire.gov.uk/alljobs/ to access the full advert. We value the diversity of our employees and aim to recruit a workforce which reflects our diverse communities across London. The London Fire Commissioner is an Equal Opportunities Employer and we positively welcome applications from all suitably qualified individuals, irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Eligibility

Applications are welcome from internal and external applicants with the right to work in the UK. Given the defined duration of the role, it is expected that applicants would have previously worked at or close to the level of the role ('FRS F' or equivalent) in a digital communication context, and be able to hit the ground running when the permanent role holder goes on maternity leave at the end of the summer.

Assessment Overview

Stage 1 To apply, please complete the online application, upload a copy of your up-to-date CV and provide a cover letter and evidence to address the following selection criteria: 1. Experience of developing, delivering and evaluating communication channels, with experience of reporting and metrics in a communications environment. 2. Experience of delivering projects - planning, delivering, measuring impact -in a communication environment. 3. Ability to organise and work collaboratively with suppliers in a project context, establishing delivery timelines and quality expectations, and regular reporting. 4. Strong engagement capability that delivers strong positive feedback from colleagues and stakeholders. 5. Strategic thinking - able to identify and focus on long term goals, and prioritise project and day to day requirements to support these. 6. Up to speed with new products and innovative approaches that are coming onto the market and being used elsewhere, and how these can be used in large organisations. Please note that we will score the evidence you provide based on the competencies listed in the selection criteria above. Shortlisted candidates will be invited to attend stage 2. Please ensure you give yourself enough time to complete and submit your application. Late or un-submitted applications cannot be accepted. Please note any correspondence received from us will be via e-mail and sent to the address you provide on your application form. Stage 2 Assessment for this role is due to take place mid/late-June 2025. Please be advised that if you are unable to make the scheduled assessment date, we may not be able to make alternative arrangements. Assessment will take place in person at our Union Street, Southwark offices, and will be comprised of: - A presentation on digital developments you have introduced in other settings you've worked in. - A timed, written assessment to explore your approach to reviewing and developing digital channels. - A panel interview.

Additional Information

Benefits of working for the London Fire Brigade o 26 days' holiday plus bank holidays o Flexi-time Scheme (which can result in an additional 12 days annual leave) o Additional leave between Christmas Day and New Year o Family (including maternity) leave and emergency support leave o Flexible working including work from home 60% o Free access to the Brigade gym o Use of the Brigade's Medical Adviser/physios/fitness advisers o Free counselling o Season ticket loans o Join social networks including our Equality Support Groups o Contributory pension scheme o Cycle to work scheme o Staff discount scheme including access to Blue Light Card retail and hospitality discounts o Opportunity to access affordable accommodation In line with the Basic Personnel Security Standard (BPSS) employment checks will be completed by successful candidates, which will include a Standard criminal records check. Successful candidate will be required to declare any convictions for offences and any offer of employment is subject to the LFC receiving a criminal records disclosure which it considers satisfactory.

Job Reference: FRS01230