Job Description

Job Summary

The role aims to empower clients to develop the skills and confidence needed to use digital technology effectively, enabling them to access and benefit from a wide range of online services. You will provide assisted digital support, helping clients navigate digital platforms and complete transactions online. In addition, you will deliver basic financial education, supporting individuals to make informed decisions about budgeting, borrowing, saving, and banking. This work is designed to help people manage their finances more effectively and take control before reaching a crisis point. The role also involves helping to influence government and other organisations by sharing insights about how their actions impact clients' lives. Based primarily in Sandwell and Walsall, the position requires supporting the wider team and travelling across the Black Country to ensure consistent and effective service delivery.

Responsibilities

1. Digital Inclusion

? To deliver digital awareness sessions in an interesting and engaging manner in both community settings and during 1-1 support sessions.

? To assess clients' issues using sensitive listening and questioning skills.

? To support clients to access government services and complete transactional processes such as establishing a welfare benefit account or making an application for a passport.

? To promote digital technology and demonstrate how to save money, compare energy deals, manage finances and get the best deals online.

2. Financial Inclusion

? To deliver financial capability sessions in an interesting and engaging manner; covering debt prevention, money management skills such as budgeting, using bank accounts, options for borrowing and saving, and dealing with debt.

? To make referrals for advice appointments where appropriate

? To agree the appropriate level of service and refer where necessary, taking into consideration the client's ability to take the next step themselves, the complexity of the problem and the resources available.

? To help clients make progress towards independently using web-based applications.

3. Research and campaigns

? To identify research and campaign issues arising from work with clients.

? To assist with research and campaigns work by providing information about clients' circumstances through the appropriate channel.

4. Reporting and monitoring

? To develop action plans with clients appropriate to their needs

? To ensure feedback is received from clients. Review, revise and improve sessions and materials in the light of feedback.

? To make accurate records of sessions and clients seen, using approved case recording systems and other monitoring systems required by funders.

5. Networking

? To network and liaise with partner organisations in developing and promoting the service

? To engage with staff and client groups within partner organisations and deliver talks and presentations as appropriate

? To liaise with partner organisations in developing promotional materials for the project.

? To go out into community spaces and hubs to support service users to overcome economic, social and digital barriers.

6. Professional Development

? To keep up to date with current/new legislation, case law, policies and procedures and attend appropriate meetings.

? To read relevant publications

? To be responsible for identifying own training needs and attend courses as agreed with the Line Manager

? To attend relevant internal and external meetings as agreed with the line manager

? To prepare for and attend supervision sessions

? To assist in initiatives to improve service

7. Administration

To identify any issues affecting health and safety and act with the Service Manager to address such issues

Other such duties may be required from time to time due to business needs, which are consistent with the Job Purpose.

To request a application pack, please send your cv in the first instance.

Job Types: Full-time, Fixed term contract
Contract length: 5 months

Pay: 24,420.00 per year

Work Location: In person