Job Description

Are you ready to shape digital experiences that make a real difference? At Prospect Hospice, we're looking for a Digital Experience Manager to lead our digital transformation - with a focus on delivering seamless, meaningful journeys for supporters, patients and the wider community.


From optimising our website to driving digital acquisition, you'll be at the heart of how we reach and engage people with compassion, purpose and clarity. This is more than a digital role. It's your chance to be part of something that changes lives.

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What will you be doing?

As Digital Experience Manager, you'll lead the evolution of our digital platforms to create outstanding user experiences - from discovery through to action. You'll:

Oversee the management and future development of our website Use insight, analytics and user testing to drive continuous improvement Lead on integration across digital systems and platforms (including CRM, ecommerce and fundraising tools) Drive the strategy and delivery of 'always on' digital acquisition for supporters and donors Collaborate with fundraising and content teams to optimise journeys and boost engagement through social and content strategies - testing what works and reaching the right people at the right time

As part of a close-knit, collaborative marketing and communications team, you'll bring your expertise to projects that span departments and partners. Reporting to the Senior Brand and Marketing Manager, you'll play a key role in shaping Prospect's digital direction.

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About you

We're looking for a digital leader with a strategic mindset, a hands-on approach and a passion for purpose-led work. You'll bring:

Experience in UX or digital experience management, ideally in a non-profit or customer-focused setting Confidence in managing website development, maintenance and optimisation projects Strong knowledge of digital systems integration, analytics platforms, SEO and user journeys Comfortable turning data into decisions--bringing clarity through evidence A collaborative and pragmatic working style, with the ability to influence and engage others A curiosity for learning, an eye for improvement and a belief in using digital for good Some experience with Agile or test-and-learn methods would be a bonus - but what matters most is your willingness to try, learn, and adapt.

Please see the job description for full details and person specification.


Digital Experience Manager - NEW


Aspire Values

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What else do you need to know?

Hours:

30 to 37.5 per week

Location:

Based at our Swindon site, with hybrid working options available

Salary:

37,707 - 41,607 (FTE)

Great benefits:

27 days holiday, generous contributory pension scheme, discounts, employee assistance programme, family-friendly policies and practice, free parking on-site

Closing date:

28th July

Interview dates:

1st August (initial telephone screening) and 7th August (if successful - in person interview )

To apply, please submit your CV and a cover letter telling us why you're excited by this role and how your experience fits.

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What is it like to work here?

"Everyone's open, ideas are welcome and you feel like you're genuinely shaping something that matters." Kate Fry, Head of Information Management and Technology

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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for an enhanced disclosure with barred list check to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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Equality, Diversity & Inclusion

Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve.


We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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Safeguarding

We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times.


You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

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We will review applications as they come in and therefore, we may close the vacancy before the closing date. Candidates are therefore advised to apply early.

Join us

Reference:

PH214
Salary:

37,707 - 41,607 FTE per year
Closing Date:

28/07/2025