Job Description

Your future, as a Digital Labs Success Manager

at mydentist

You'll be joining our Private and Specialist team within our office called the

Support Centre.

Full time hours Hybrid working with occasional travel to our support centre when required (M26 1GG) Supportive and experienced team Opportunities for development You will benefit from free onsite parking and Kearsley train station is just a short walk away With an onsite mini market shop and casual seating space inside and outside (for the sunnier days)

Your future, with us

Working at mydentist means you'll be part of the UK's leading dental network. Here, you'll be trusted to do your best work, balancing your career around your life. We're ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team everyone is free to be themselves, where respect is a given and we're always there for one another.

Your future, your benefits

Competitive salary Holidays rising to 27 days with service (plus bank holidays) Annual bonus scheme Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access making it possible to save hundreds of pounds a year Recognition schemes including Support Centre Heroes and service awards

Your future, your role

As a Digital Labs Success Manager, you'll be:

Contributing to the success of {my}dentist's brand new digital lab strategy by enabling seamless coordination between labs, clinicians and operational teams. Assisting in embedding clinical digital workflows across active practices by serving as a first point of contact for day-to-day queries on various labs, escalations and specific resources. Supporting dentists and labs post-training to encourage engagement and reinforce best practices in clinical digital workflows. Tracking and report on key usage, engagement, and adoption metrics (e.g., IOS - lab utilization, MLC case flow, lab feedback).

Your skills:

At least 3 years hands-on experience in a dental laboratory, clinical dental setting, or within a digital dentistry function/company Demonstrate experience in clinical digital workflows (e.g. CAD/CAM case processing, IOS scan handling) Prior project management experience preferred but not required Excellent communication and stakeholder management skills

Enjoy being part of a team that's passionate about supporting our practices and ultimately helping the nation smile.

Your future starts here

Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with the support of a caring and inclusive team who support one another.