Job Description

We are seeking a commercially driven individual with a proven track record in strategic client relationships and marketing performance. The ideal candidate will be excited by the opportunity to lead key client accounts, solve complex challenges, and help clients achieve brilliant results.

As a

Digital Marketing Account Director

, the successful candidate will play a key lead role in the account function and ensure seamless alignment between the team, clients, and commercial goals. With responsibility for Accounts delivery, they will provide strategic oversight, troubleshoot issues, and support the continued growth of both accounts and internal capabilities.

This is a role with a clear focus on project management, high-value relationship management, commercial growth, and cross-team collaboration.

Key Responsibilities

Campaign Management -

Delivery of high-performing campaigns for key client accounts. Flag-bearing for client campaigns with continuous analysis & monitoring of campaign performance, suggesting improvements to both the internal team and clients.

Marketing Strategy & Project Management -

Translate high-level marketing strategy into clear, executable project plans, ensuring fast, efficient delivery from concept to launch. Apply strong project management skills to align teams, manage timelines, and drive results in a fast-paced agency environment.

Commercial & Account Development -

Ensure accounts are commercially sustainable and deliver ROI for both the company and clients. Identify and develop upselling/cross-selling opportunities across the whole client portfolio and lead pitches for prospective and existing clients.

Issue Resolution & Escalation

- Act as the point of escalation within client accounts for the Account Management Team. Mentor and support Account Managers in handling complex situations.

The ideal candidate would be proficient in the following:

Proven experience as a Senior Account Manager (marketing background) or similar role, preferably within an agency setting Proven leadership ability, with experience of guiding and mentoring team members Strong understanding of digital marketing channels, tools and best practices Ability to analyse campaign performance and ensure alignment with clients' business objectives Regular communication with clients, enabling campaign updates, collaboration, troubleshooting and planning Ability to lead on multiple clients and projects simultaneously Exceptional communication and relationship management skills Strong analytical and problem-solving abilities Organised and ability to thrive in a busy environment

Understanding of the following is required:

Candidates don't have to be experts in everything listed below, however these skills are key to being successful in the role. The company expects candidates to have a strong marketing understanding of:

Overall marketing principles and alignment to a business's goals Understanding how a variety of B2B & B2C SMEs operate Multi-channel digital marketing strategy & planning Ability to audit prospective clients' online presence and suggest how the company can add value SEO & Search Engine Marketing Google Ads & Microsoft Ads (PPC) Conversion Rate Optimisation (CRO) Social Media Advertising (Paid Media) Google Analytics and Google Search Console Microsoft Clarity or similar user behaviour/heatmap tools Semrush, Screaming Frog or similar SEO tools

What they need from candidates:

An experienced marketer that loves to develop, troubleshoot and nurture digital campaigns Excellent interpersonal and communication skills, with the ability to develop great rapport with various team members and clients An individual that can produce multi-channel marketing strategies strongly aligned to business goals A positive individual who always strives to be better and deliver results Ability to identify opportunities for client account growth to help clients achieve more A challenger mindset with the confidence to question client assumptions, provide strategic guidance, and influence outcomes that drive digital marketing success Ability to thrive in a fast-paced agency environment - expert plate spinners!

What they can offer:

Exposure to a large variety of marketing channels and businesses An environment where no two days are the same with constant variety A hands-on, agile and consistent approach to training and development Opportunities for role progression and career advancement Collaboration between a team of experts always striving to deliver the best

What to expect

The company is one of the fastest-growing digital marketing agencies in Cambridgeshire. They work closely with clients to help them achieve the best possible online presence so they can get noticed and reach their full potential. They work with businesses of all shapes & sizes, with each day presenting a new opportunity and challenge.

Since starting in 2012, they have been consistently growing and improving as a business. They have high ambitions and because this is a new role, there is ample room for career development as requirements increase.

The successful candidate would be joining a team of passionate digital marketing and website design professionals who work hard to deliver real results for clients. They're a team of like-minded, approachable people all with the same drive to be the best.

They champion a culture of innovation and out-of-the-box thinking, making sure they have fun along the way. From monthly team lunches to content-packed weekly meetings, they're dedicated to building an enjoyable and supportive work environment that never fails to have a 'glass half full' approach to work.

Company values

Their mantra is to "Be Better" and they encourage all team members to consistently improve and develop. The values that are most important to them are:

Be the Best

- Always positively strive to be better

Be a Go Getter

- Relentlessly chase success for clients

Be Straightforward

- Always keep it simple

Be Daring

- Think differently, creatively and challenge the norm

Be Responsible

- Look after and care about the team, clients and projects

Perks

The company offers numerous benefits, including:

Team outings, social events and a friendly workplace Flexible working times Industry related events (both internal and external) Free gym membership Week as a digital nomad - work from anywhere! 31 days annual leave Extra day off for birthdays Flexible bank holiday use Employee pension scheme Casual dress On site parking Published salary banding & pathways Personal development plans with regular reviews Regular training courses, sessions and resources Cycle to Work scheme Free flu jabs Free eye tests Huge range of office snacks including fruit, cereal bars and sweet treats
Job Type: Full-time

Pay: 40,000.00-55,000.00 per year

Benefits:

Company events Free parking
Schedule:

Monday to Friday
Work Location: In person