Job Description

1 x Fixed Term contract/secondment opportunity for up to 12 months



Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment



Are you a dynamic individual who is looking to progress into a Project Management career?



An exciting opportunity has arisen for a 12-month fixed term role within the Digital Transformation Team at Gloucestershire Health and Care NHS Foundation Trust.



We are looking for an enthusiastic and motivated individual to join the team as a Digital Project Support Officer, supporting the NHS Connect Programme in ensuring the successful delivery of this and related projects.



The post holder will be expected to deliver an effective and competent level of project support, dealing with both routine and specialist enquiries.



You would be working within a supportive team within the exciting area of Digital Transformation



This role would suit anyone with strong administration / project support skills and those looking to move into Project Management. So if this sounds like the role for you, we'd love to hear from you!



Applicants will require experience of providing Administration support, having worked in or have experience of a Digital environment, with a clear understanding of IT Service Management and excellent project support skills. An understanding of the local health and social care community will be beneficial. There will also be a need for excellent communications skills in order to work effectively with others across Digital Services, the wider Trust and with Third-party suppliers.



Prioritise their own workload, manage their time and complete tasks against the required time-frames



Provide and coordinate the provision of project highlight reports to support status reporting to Corporate Systems Groups and to Digital Project Groups.



To take responsibility for meetings, including arranging meeting, logistics (attendees, date, location, facilities required etc), co-ordination and timely distribution of papers and administration of follow-up actions.



Work between Digital Transformation sub teams to progress and ensure alignment of objectives and delivery plans.



The qualification, training & experience requirements for the role are underlined in the /Person Specification.



We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.



Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:



72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.



76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.



81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.



This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.



To operate independently and as part of a project team to oversee the day to day management of IT projects and work streams being delivered by any member of the Digital Transformation Team. Provide and coordinate the provision of project highlight reports to support status reporting to Corporate Systems Groups and to IT Project Groups. To provide efficient and confidential support to the trusts Digital Transformation team by delivering a comprehensive, high quality support service that will enable them to perform their role effectively and maximise their time efficiently. Ensuring that day to day management, prioritisation and organisation of workloads is achieved by effective planning and monitoring. To take complete responsibility for meetings, including arranging meeting logistics (attendees, date, location, facilities required etc), co-ordination and timely distribution of papers and administration of follow-up actions. Ongoing configuration and development of the Service ManagementProjectChange release system to enable best use by the Digital Transformation Team and Wider Digital Team and other Trust Departments. Maintain an inventory of equipment, goods and services including Technical and IT technical documentation reference libraries to permit easy access to support information by IT staff. Work within Trust and department guidelines, policies, practices and procedures, with support provided by your manager. When these do not exist, the post holder is required to create and document these and work with their manager to agree and implement the new procedures. The post holder is required to switch concentration between a number of different information systems while resolving problems. Interruptions are constant throughout the day, resulting in plans being altered at a moment's notice. Support and keep up to date key IT Technical Change documentation, such as risk registers, actions logs, reports (internal/external), health and safety assessments, building records, security incident logs Communicating or requesting IT technical information in a manner that can be understood by non-technical or unskilled users. The postholder will be able to demonstrate systems to new starters or do some training for end users.

Utilise knowledge, skills and judgment to provide a resolution for IT change issues where possible or where unable to assign as a larger IT change as part of the IT change process working with the appropriate teams with a focus on the wider IT elements desktop deployment, VOIP phones, mobile working, printing etc.



T his role is not eligible for sponsorship as per the Government's UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas