Job Description

Music is Universal

It\xe2\x80\x99s the passionate and dedicated team at Universal Music who help make us the world\xe2\x80\x99s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.

The A Side: A Day in The Life

UMG\xe2\x80\x99s Digital Operations team globally facilitates the setup and delivery of digital products to Universal\xe2\x80\x99s commercial digital business partners. The team works closely with, and supports, UMG labels and licensees to ensure the timely delivery of metadata and assets using global digital supply chain systems and processes. The focus of this role is to work with the labels that are being onboarded to UMG\xe2\x80\x99s supply chain and to ensure they are aware of the relevant processes, timelines and best practices that facilitate the successful delivery of content to digital business partners.

The Digital Release Support Manager works with EMEA labels and territories, to ensure the timely availability of label product on digital retail stores globally; this individual will monitor from setup to delivery, investigate and resolve product issues ideally before delivery to Business Partners and where necessary, facilitate, track or fix issues in UMG\xe2\x80\x99s global systems. The individual must be capable of assessing and understanding issues and prioritising their resolution, as well as feeding back information to the label appropriately

A key objective of the role will be to ensure that the digital products delivered to business partners meet a high quality (data and assets) consistently; as such, the individual is the key point of contact for internal company stakeholders regarding any issues pertaining to setup and delivery of digital releases.

The individual will help to identify knowledge gaps, train and advise labels and territories on global digital release management, monitor source system due diligence and best practice and where applicable communicate changes to support new requirements to the Digital Ops and tech teams to enhance global systems.

The B Side: Skills & Experience

Be Innovative

• To have a thorough knowledge of UMG\xe2\x80\x99s global business partners and how they operate, and to be able to guide product set up by the labels accordingly
• Support of product deliveries and ongoing amendments for Apple specifically, including metadata updates and artist profile remapping requests, as well as maintenance of internal Apple Wiki page
• Provide technical and \xe2\x80\x9cbest practice\xe2\x80\x9d expertise regarding UMG\xe2\x80\x99s global digital supply chain processes and systems and be able to communicate these to the appropriate audience

Be Strategic

• Ability to instill best practice with digital release management within the labels and territories, ensuring that product setup is optimum and to question with confidence where necessary

Be Analytical

• Run and analyse any relevant reporting / KPI\xe2\x80\x99s and feedback to Digital Operations on label / territory performance, helping to identify areas for improvement.

Be Organised

• End-to-end priority release monitoring of digital products through the supply chain systems and processes until delivery to digital business partners
• Manage the timely resolution of Apple requests and iTunes tickets in line with label and territory wishes where Apple specifications are adhered to. Ensure that any urgent, ongoing issues are passed over to US/APAC counterparts at close of business and that tickets which contradict the Apple specification are properly escalated internally
• Raise, prioritise and track any issues with UMG\xe2\x80\x99s chosen issue tracking software and Service team

Be Collaborative

• Key contact for EMEA labels & designated territories for thorough guidance with digital product set up and delivery to business partners globally.
• Able to confidently assist the labels with global release plan execution, including thorough knowledge of all UMG markets and related digital product requirements and processes.
• Helping the label troubleshoot their digital releases, and to proactively identify any potential issues in advance of product entry into the global supply chain
• Organise territory/label catch-up meetings periodically, with agendas and action points
• Communication and resolution of missing or incorrect data and assets, as well as change management of data and assets accordingly.
• Attend all relevant Digital Operations meetings, ensuring collaboration and key learnings are shared throughout the group and in turn passed back into the labels.
• Escalate any issues to Senior Director, Digital Operations EMEA appropriately
• Awareness of new developments in the global supply chain, and to work with Digital Ops Training and Communications to ensure EMEA label Production staff are fully briefed when new features are launched
• Support business critical issue resolution for key products, as well as timed releases, outside of core business hours if necessary.

Person Specification

Necessary

• Strong attention to detail and excellent communication skills.
• Excellent organisation and time-management skills.
• Experience working in digital supply chain and /or digital production / operations.
• Knowledge of key digital formats and digital distribution systems.
• Knowledge of the global music market and key global partners.
• Excellent attention to detail, and the ability to manage key data across multiple systems.
• Excellent interpersonal skills with the ability to communicate effectively, often regarding complex issues with people at all levels.
• Experience working with high profile digital projects and senior management.
• Good IT skills: Microsoft Office Excel proficiency would be an advantage.
• Solutions and results driven, conscientious, with a desire to see a job through to conclusion.
• Ability to identify improvements to current working methods and systems and implement change.
• Ability to work effectively under pressure and maintain a professional manner.
• Adaptability to manage work where necessary outside of office hours.

Desirable

• Good overall understanding of different roles throughout a recording company

Bonus Tracks: Your Benefits

• Group Personal Pension Scheme (between 3% and 9%)
• Private Medical Insurance
• 25 paid days of annual leave
• Interest Free Season Ticket Loan
• Holiday Purchase scheme
• Dental and Travel Insurance options
• Cycle to Work Scheme
• Salary Sacrifice Cars
• Subsidised Gym Membership
• Employee Discounts (Reward Gateway)

Just So You Know\xe2\x80\xa6

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder\'s specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.

Job Category: Manufacturing, Logistics & Supply Chain

Universal Music