Job Description

Join ZEISS as a Digital Solutions Engineer

Are you a technically skilled and customer-focused professional looking to make a real impact in the world of healthcare technology? ZEISS is seeking a Digital Solutions Engineer to join our growing Digital Solutions team. This is a multifunctional technical role that combines software installation, project management, remote support, and pre-sales consultancy, working with cutting-edge on-premises and cloud-based software products.
Key Responsibilities
As a Digital Solutions Engineer, you will:
Technical Support & Customer ServiceDeliver remote and telephone support to customers and internal teams Diagnose software application issues and network connectivity problems Perform software upgrades and maintain detailed CRM records Provide expert application support for ZEISS digital solutions

Pre-Sales & Commercial SupportPartner with the Sales Team to provide technical input during customer meetings and tender processes Review quotations for technical accuracy Attend customer meetings to support the sales cycle

Project Management & Software DeploymentManage and coordinate the installation and upgrade of software Liaise with customers and IT departments to provide technical specifications and project documentation Install ZEISS software remotely

Internal Support & CollaborationProvide IT and software support to ZEISS Field Service Engineers, Sales Teams, and Clinical Trainers Maintain internal documentation including training materials, project trackers, and CRM records

Collaborate with third-party suppliers when required
Training and DevelopmentOngoing professional development through e-learning, virtual, and in-person training Opportunities to attend training sessions in Germany and the USA Regular reviews with your line manager to support continuous growth

Quality and ComplianceAll work must align with ZEISS' ISO standards and QA procedures Adhere to the Digital Technical Support Manual (SIS) and Mira Knowledge Base Uphold a customer-first approach in every interaction

Health and SafetyFollow company H&S policies and practices at all times Ensure actions at work consider the wellbeing of yourself and others

Travel RequirementsPrimarily based in Cambridge, with travel to customer sites across the UK and Ireland Some overnight stays required for customer visits, internal meetings, and training courses Occasional international travel to Germany or the USA A full UK driving license is essential for this role

Why Join ZEISS?
At ZEISS, we're shaping the future of healthcare technology through innovation and precision. As part of our Digital Solutions team, you'll work with cutting-edge software, support meaningful healthcare solutions, and be part of a globally respected brand. If you're ready to elevate your career in a dynamic, tech-forward environment -- we want to hear from you.
Apply Now
Ready to join our team? Submit your application today and become part of a global leader in optical and optoelectronic technology.
Your ZEISS Recruiting Team:
Abigail Hannaby, Ila Thompson, James Lawn, Kate Benyon, Natarlee Lawrence, Suya Rolph