Job Description

Opportunity information



Salary 19500 per year

Duration 18 months

Advert closing date 11/07/2025



Description



Do you want to work in a techy environment?

Do you enjoy exceeding customer expectations?

Would you enjoy learning about our digital software products, troubleshooting customer queries and being the voice of the Customer?

If the answer is yes, then Hanley Payments would like to hear from you!!!

In addition, the successful candidate will be expected to:

Be the voice of the customer Answer incoming calls and resolve or escalate the clients queries Respond to Live chat, resolving or escalating the clients queries Responding to emails, resolving or escalating the clients queries Be the advocate for the client, ensure all of their tickets are answered to a satisfactory level every time. Ensure their tickets escalated are resolved in a timely manner Gather feedback from the customers, study other customer success programs and analyse customer data to identify the best practices. Know the company's products inside and out. Educate customers on the flexibility and capabilities of the software so customers are encouraged to continue using the services

Entry requirements



Minimum of 4 X GCSEs grades 9-4 (A-C) including English and Mathematics



Training to be provided

Digital Support Technician Level 3 Apprenticeship Standard:

The successful candidate will undertake an eighteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.



You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place virtually in on line classrooms..



You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.



This is a Level 3 qualification.

Knowledge modules will include:

Digital Technologies



Data Management and Information Systems



Security



Applications Technicians (or) Service Technicians



Things to consider



The role will be 100% working from home. You will be provided with the all the necessary equipment in order to perform your duties.



Skills required



Array



Future prospects



Opportunity to progress further within an established tech company.



Hours per week 37.5

Working week Monday - Friday

Apprenticeship standard Digital support technician (Level 3)



Malvern, Worcestershire, England, WR14 3HA