Job Description

Join the dynamic team at World of Sweets; the UK's leading confectionery distributor, where we believe that work should be sweet as sugar!

We value creativity, collaboration and a commitment to excellence. Our salaries and unique benefits look to ensure our employees feel valued and inspired. If you're ready to make a sweet impact in the world of confectionery and roll with the best, apply now and help us delight customers everywhere - because here, every day is a candy-coated adventure

We are looking for Digital System Support Executive to join our Digital Team. This full time role will be based across our Head Office (Loughborough) site as well as our Sutton in Ashfield and Worksop sites, so if you are applying, please ensure you can travel between these 3 locations (the role is eligible for a car allowance).

The role offers hybrid working (up to 2 days a week working from home).

The Digital System Support Executive is the first point of contact for reporting and resolving issues across the business's digital systems, including the eCommerce platform, field sales platform, and business development platform (BDP).

What does our Digital System Support Executive do?

Reporting to our Head of Digital, this varied role will see you carrying out a number of responsibilities including:

Act as the first point of contact for digital system issues raised by business users Diagnose and resolve operational issues where possible, providing clear and timely feedback Log and track technical bugs or failures for escalation to the Digital Development team Ensure issues are prioritised and resolved in line with business needs Provide user training to improve confidence and efficiency in using digital systems Create and maintain user guides, FAQs, and training resources Proactively identify knowledge gaps and deliver refresher sessions where required Monitor system performance and flag recurring issues to the development team Work with internal teams to gather feedback for continuous improvement initiatives Assist in testing and validating system enhancements before deployment Build strong relationships across departments to encourage early reporting of issues Communicate clearly with both technical and non-technical stakeholders Work closely with vendors and technology partners to resolve system issues

Who is the right person for this Digital System Support Executive role?

The right person will have as many of the following skills and attributes as possible:

Experience in a technical support, system administration, or digital operations role Strong problem-solving and troubleshooting skills Excellent interpersonal and communication skills, with the ability to explain technical concepts to non-technical users Ability to manage multiple issues simultaneously and prioritise effectively Confident using and supporting digital platforms such as eCommerce or sales systems. Experience in eCommerce in a B2B or B2B environment Knowledge of eCommerce or business development platforms like Adobe Commerce.

Understanding of basic system architecture and integrations

Experience providing system training to users Familiarity with ticketing systems and issue tracking tools

What can we offer you?

We have a relaxed culture with a truly fantastic mix of people and skills. Aside from the salary we offer pension and life assurance along with a number of benefits including access to two Employee Assistance Programmes for you and your family, a cycle2work scheme, discounts for different retailers, inhouse training including mental health, sexual harassment and menopause.

Oh, and there's sweets a plenty at each of our sites.....truly tempting treats!!

As an equal opportunities' employer, World of Sweets is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join World of Sweets.

No support needed from recruiters thank you.

Job Types: Full-time, Permanent

Pay: 30,000.00-35,000.00 per year

Benefits:

Company pension Cycle to work scheme Free parking Health & wellbeing programme Life insurance Work from home
Application question(s):

Are you able to travel between Loughborough, Sutton in Ashfield and Manton Wood?
Work Location: In person