Job Description

About The Role
Working hours: 35 hours per week / full time - hybrid / flexible working
Contract type: Time limited for 6 months
Closing date: 25 May 2025
Interview method: virtual
This role is subject to:

• Qualification - ISTQB/ISEB Certification in Software Testing or equivalent experience
• BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.

We are currently recruiting for a 6-month time limited contract for a Digital Test Analyst in the Resident and Business Digital Experience Programme.
The RBDxP Programme:
The Resident and Business Digital Experience Programme (RBDxP) is a dynamic and ambitious programme which will transform the way the Council interacts with residents, businesses, and partners. The overall objective is to provide Manchesters residents, businesses and partners with an easy to use, fully integrated set of digital public services that will improve customer journeys and interactions, using the best available technology, and make digital the preferred method of choice. It will ensure residents and businesses who want to interact digitally can do so easily by utilising digital technologies, best practice methodologies, user engagement, data, and by building a digital, customer-focused culture.
The RBDxP programme objectives:

• Make Manchester City Council a digital leader of public services, reducing internal demand costs and increasing customer satisfaction.
• Connecting our organisation together, allowing effective collaboration with partners.
• Use inclusive design and understanding of the digitally diverse needs of our residents, to ensure fair and equitable access to all our services.
• Ensure systems and technology provide the best customer experience and manages demand.

The Resident and Business Digital Experience Programme (RBDxP) falls within the Engagement and Delivery unit within ICT. It will be closely aligned with the xe2x80x98Digitally Integrated Council workstream which falls within the Councils xe2x80x98Future Shape initiative.
In April 2024 the RBDxP team implemented a new CRM, integration layer and webforms package as part of Phase 1 of the Programme. In Phase 2, work will be carried out to upgrade and improve the Councils Content Management System and add some additional modules and services onto the digital platform.
For an informal discussion, please contact the hiring manager, Angela Galloway at angela.galloway@manchester.gov.uk to arrange a convenient time to discuss the role.
About the Candidate Are you a skilled communicator and problem solver with a passion for technology? Do you thrive in fast-paced environments, ready to take on challenging projects? We have an exciting opportunity for an experienced Tester to join our dynamic team.
As an experienced tester, you will play a crucial role in ensuring the quality and performance of our digital platforms and solutions. Support the Programme as you analyse data, identify patterns, and make informed decisions to drive successful outcomes.
Key Skills and Qualifications:

• Strong communication skills to effectively transfer complex information to diverse audiences.
• Analytical mindset to break down data and identify patterns, making rational judgments.
• Excellent planning and organizational skills to manage projects and meet deadlines.
• Proven experience in software testing, including functional and non-functional testing.
• Familiarity with agile and waterfall methodologies.
• Knowledge of accessibility standards (WCAG2.2) and IT technical environments.
• ISTQB/ISEB Certification in Software Testing or equivalent experience.

In addition to technical expertise, you will also have the opportunity to develop your leadership skills. Inspire and motivate our team to achieve outstanding results, fostering effective relationships and ensuring everyone is equipped to meet our business objectives.
If you're ready to make an impact and be part of a forward-thinking team, apply now! Join us as we build innovative, user-centric digital services and transform our interactions with our customers.
About Us
Were the local council for one of the UKs most vibrant and diverse cities.
Working for Manchester isnt just a job its an opportunity to contribute to a city that leads change and transforms lives. Whether its strengthening communities or driving innovation in public services, youll play a vital role in creating opportunities and shaping a brighter future for everyone.
is our vision for a fairer, greener, and healthier city a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We xe2x80x98own it and were not afraid to try new things
• Were proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension - Youll be enrolled in the UKs largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council
At Manchester City Council, were dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.
Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our

can be accessed through the "Accessibility tools" button at the top of our . This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.
Guaranteed Assessment Scheme
We guarantee assessments for applicants who meet the minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition

When You Join Us
Were a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email .
What we will need from you if youre successful
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.
Pre-Employment Checks
If you are successful in securing a position with us, the pre-employment checks required will depend on the role youve applied for. As a guide, these checks may include:

• Proof of Right to Work: Youll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role.
• References: Well require references from your current and previous employer(s).
• Proof of Qualifications: Evidence of qualifications relevant to the role will be required.
• Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.
• Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.
• Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information.
• Baseline Personnel Security Standard (BPSS) Clearance: BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. It ensures that individuals meet basic security requirements and can be trusted with sensitive information
• Driving Licence: If the role requires driving, well need evidence of your valid driving licence.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.
Other relevant information
We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, well make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.
For more information about the role, please ensure that you read the role profile attached.
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