Job Description

Key Responsibilities Reporting & Analytics Lead all PCN reporting, including DES, IIF, vaccination returns, and other contractual datasets. Produce accurate and timely COVID-19 and flu vaccination reports in line with local and national standards. Analyse service performance to identify trends, risks, and opportunities for improvement. Develop and maintain dashboards and reporting tools to support evidence-based decision-making.



Utilise Ardens Manager, EMIS, SystmOne, and Connected Care for accurate reporting and data extraction. Audit and maintain data quality, ensuring consistent use of SNOMED codes and clinical templates. Provide the PCN Board with high-quality performance reports, insights, and recommendations. Digital Transformation & Support Support practices to optimise clinical systems (EMIS, SystmOne, AccuRx, Connected Care).



Provide guidance and training to staff on templates, reporting, and digital best practice. Lead on the implementation and integration of new digital tools to improve collaboration and efficiency. Promote digital innovation aligned with ICB, INT, and national strategies. Act as the first point of contact for digital and data-related queries, escalating appropriately to system IT leads.



Governance & Assurance Maintain the accuracy, quality, and timeliness of all PCN data and reporting. Monitor coding and template use to ensure compliance with clinical and contractual standards. Ensure adherence to NHS information governance and cyber security requirements. Maintain process documentation to support continuity, resilience, and audit readiness.



Oversee access controls and monitor EMIS Community Hub usage and reporting. Transformation & Improvement Work with practices to co-design solutions that improve patient access, staff experience, and operational efficiency. Develop and manage a PCN transformation plan, tracking risks, interdependencies, and outcomes. Apply programme management and Quality Improvement QI methods to deliver sustainable change.



Support staff development in digital improvement and transformation skills. Ensure all improvement activity is patient-centered and outcome-focused. Communication & Engagement Build effective relationships across PCN practices, ARRS roles, and system partners to strengthen collaboration. Support patient communication and engagement through digital channels SMS, NHS App, AccuRx.



Share best practice and innovation across the PCN and within the ICS network. Represent Arc PCN at regional and system-level digital and transformation forums. Communicate complex data and transformation concepts clearly to both clinical and non-clinical audiences.