Job Description

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Position

POSITION: Business Manager

DEPARTMENT: Retail


LOCATION: H Beauty Chester


REPORTS TO: Area Manager


DIRECT REPORTS: Beauty Consultants


HOURS: Full Time - 5 Days per week


As an Business Manager for Parfums Christian Dior, you are a brand ambassador and an expert in make-up, skincare and fragrance. Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Consultants to achieve their sales targets. By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.


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Job responsibilities

Main Responsibilities

Business Strategy

Achieve retail sales targets and contribute to store and services KPIs on a monthly basis. Sell Dior products by meeting our clients' needs and providing a memorable experience through high standard of service to clients throughout the whole sale following the brand D.I.O.R. method. Educate customers on the Dior brand and on Dior products. Play an active role on the sales floor to lead the team by example and ensure a welcoming environment in the boutique. Report on a weekly basis store performance to Retail Manager Gather & report market and competition trends and identify opportunities for development in store, with Area Manager To set targets for all Team Members in line with Company expectations To pro-actively sell Parfums Christian Dior products and provide a luxury standard of service to customers To lead and coach your team to ensure all Team Members, along with yourself are aware of and achieve or exceed sales targets To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)

People Management

Ensure team are aware of and respect Dior strategy, goals and standards. Set realistic individual KPIs for the team. Coach and develop skills and knowledge of all team members using Dior tools and training materials. Transmit your passion for retail and spread a culture of excellence and continuous improvement. Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect and teamwork. Oversee annual review process for all store employees. Assist in recruiting team members ensuring their development and retention. Manage payroll, overtime on in store system (Tamigo) ensuring all information is accurately tracked. Where required, liaise to support incentives calculations, disciplinary and global compliance with legal labour rules.

Client Experience

Animate actively the implementation and success of Dior launch plan and animations. Effectively manage internal and external communication to ensure successful events in store and/or remotely. Proactively propose and execute in-store and remote actions to drive traffic to the store, to recruit new customers and to develop customer loyalty, guaranteeing excellent service. Ensure high client and service centric mind-set in the team. Master and leverage client data to retain, recruit and grow client loyalty. Meet annual voice of client standards as defined by corporate (NPS + Dior service signature) Organize, set up and host in store events (e.g. beauty classes)

Operations

Effectively organize and manage counter rota's according to team and boutique activity. Optimize stock levels and sell through by analysing your sales and communicating with back office. Ensure respect of all procedures towards sales, till, cash and stock management and report to AM if any issue. Ensure visual merchandising guidelines are applied to the highest standards. Ensure health and safety of teams are managed and in line with guidelines. Coordinate with retail team to ensure POS maintenance and logistics. Support on team IT needs and issues, ensure all processes are followed. Flag to relevant department.

Retailers

Manage relationships with the retailers and report to Retail Manager if any issues. ###

Profile

PERSON SPECIFICATION

In order to be successful in this role, you will be:


An entrepreneur, constantly seeking opportunities to develop and grow your business through events and gain new sales Organised; able to manage paperwork, Team Members, Department and Area Managers and meet the clients' needs Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service. Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers' needs. Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Christian Dior. ###

Additional information

POSITION WITHIN THE TEAM

Reports to:

Area Manager / Beauty Department Manager

CONTACTS AND RELATIONSHIPS

Internal:

Counter Team, Area Managers, Retail Managers, RMAs

External:

Parfums Christian Dior clients, Department Store Colleagues, Department Store Managers, Department Store HR Departments

PARFUMS CHRISTIAN DIOR

MAISON

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Christian Dior described himself as a fashion and perfume designer. The House of Dior, founded in 1946, changed the face of ladies' style forever when its New Look was unveiled in the halls of 30 Avenue Montaigne on February 12, 1947. The revolutionary look was accompanied by a fragrance, Miss Dior, the finishing touch designed to "leave a trail of desire in a woman's wake". This timeless perfume was the first fragrance created by a visionary brand which invented the concept of global beauty with its Rouge Dior and subsequent cosmetic lines.


The current-day trustees of this legendary expertise - Francis Kurkdjian, Perfume Creation Director, and Peter Philips, Creative and Image Director for Dior Makeup - are the heirs to Christian Dior's perfectionism. The worldwide renown of the House's creations is partly down to its seductive muses, including Charlize Theron, Natalie Portman and Robert Pattinson.