Job Description

As a Director of Engineering at Trustpilot, you will play a key role in shaping and executing our engineering strategy, ensuring our teams are empowered to innovate and deliver at scale. You'll lead, inspire, and empower skilled engineering leaders and their teams to build reliable, secure, and high-performing technology that advances Trustpilot's mission forward. Your leadership will help define how our platform evolves, enabling us to connect people and businesses globally while enhancing trust online.
What you'll be doing:
Strategic Leadership

• Develop and implement the engineering strategy that aligns with Trustpilot's vision of becoming the universal symbol of trust.
• Drive technical innovation across engineering teams, ensuring the adoption of modern practices, tools, and architectures to support Trustpilot's growth and scalability.
• Partner with product and business leaders to align engineering roadmaps with strategic company goals.

Operational Excellence

• Oversee the delivery of high-quality software solutions, ensuring timely completion while maintaining a focus on reliability, performance, and security.
• Implement processes and best practices to optimize the software development lifecycle, promoting efficiency, collaboration, and continuous improvement.
• Define and track key performance metrics to measure engineering effectiveness and impact, promoting accountability across teams.

Team Management

• Lead and inspire a team of engineering managers, staff engineers, and their respective teams, promoting a culture of innovation, inclusion, and growth.
• Mentor and develop engineering leaders to advance technical capabilities and technical proficiency across the organization.
• Build an engineering culture that prioritizes collaboration, learning, and a consistent focus on customer value.

Global Growth

• Collaborate with cross-functional teams to expand Trustpilot's platform and adapt to the needs of diverse global markets.
• Scale engineering operations to support growth, including entering new markets and building new capabilities.
• Establish partnerships across the organization, including with Legal, Product, Data Science, and Marketing, to align engineering efforts with broader business plans.

Innovation and Problem Solving

• Drive the technical vision for Trustpilot, leveraging data and emerging technologies to create substantial benefits.
• Address complex engineering problems by promoting a problem-solving culture, encouraging experimentation, and leveraging user feedback.
• Promote sustainability and scalability in all aspects of engineering.

Who you are:

• Skilled Engineering Leader: Extensive experience leading mid to large, distributed engineering teams in a technology-focused company.
• Strategic Thinker: Ability to define and deliver an engineering strategy that aligns with the company's purpose and goals.
• Technical Skills: Understanding of modern software development practices, architectures, and infrastructure, with the ability to make informed technical decisions.
• Consumer-Centric: A deep appreciation for how engineering decisions shape the experiences of end-users and a commitment to building intuitive, scalable products.
• Collaborative Leader: Interpersonal and communication skills, with the ability to direct cross-functional initiatives and collaborate seamlessly across teams.
• Data-Driven: Analytical skills, with extensive experience in using data to inform strategy and decision-making.
• You constantly look to raise the bar for yourself and those around you in everything you do.
• You believe that diversity in teams is a key to effective performance
• You promote a culture of continuous feedback and learning

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• Restricted Stock Units
• Private Medical Insurance
• Critical Illness Cover
• Pension and life insurance
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you.

Skills Required