Job Description

Additional Information

Job Number

25134269

Job Category

Food and Beverage & Culinary

Location

St. Pancras London Autograph Collection, Euston Road, London, United Kingdom, United Kingdom, NW1 2AR

Schedule

Full Time

Located Remotely?

N

Position Type

Management

As our strategic Food and Beverage business partner you will champion, develop, and implement property-wide strategies that deliver in all relevant business goals. You are responsible for the Booking Office 1869, Hansom Lounge, MI+ME, In Room Dining, Kitchen and Event Operations.



You will collaborate with direct reports, including the Food & Beverage Outlets General Manager, Executive Chef, and Banqueting Manager, to develop and implement departmental strategies that deliver exemplary customer and guest service. The objective is to enhance satisfaction and foster loyalty by proactively supporting guests and ensuring their needs are met both prior to and throughout their event.



You will ensure the entire food and beverage and culinary operation meet the brand and St Pancras' standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximises the financial performance of the discipline.

The kind of person we are looking for:

You are an experienced and highly credible Director of Food and Beverage with a strong track record in premium luxury hotels. You want to be part of a leadership team who recognise they are custodians of this beautiful property in its long history, and are driven to make a marked difference You know what great looks like and have a strong track record of leading change, elevating a service culture, and driving consistency Your attitude and demeanour are always consistent and on point; no matter how many times an issue has been presented to you, to our people and guests you recognise it's often the first time. You possess a strong drive to support, help and celebrate others You are progressive in your thinking, curious, and exhibit a restlessness and ambition both for yourself and the business. You understand that to be successful and have sustained impact, you also need to be diligent, highly organised, and commercially minded


As a member of the Executive Committee, you will develop and implement property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer profile and property employees and provides a return on investment to the owner and the company.

You'll be expected to deliver on the following:

Review reports and financial statements to determine F&B operations performance against budget. Identify action plans to sustain, repair and grow or results. Coach and support the F&B operations team to effectively manage volume and spend, wages and controllable expenses. You will have full accountability for sales, profit, guest satisfaction, associate satisfaction, operations, and stock management and will be required to monitor performance against budget. Ensure compliance with management contract and reporting requirements as well as with standard and local operating procedures. Ensure team members are cross trained to support successful daily operations. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and the brand. Ensure property policies are administered fairly and consistently.

What is in it for you:

As well as a competitive salary, investment in your personal development, you will have the opportunity to enjoy a huge variety of perks and discounts:

33 days holiday (including Bank Holidays) increasing with service. Annual Bonus based on personal and business performance Private Medical Health Pension scheme Life Assurance Annual Performance Review pay Free Access to the Gym and spa Free meals at work Dry-cleaning service Free enrolment of Perks at Work- Access to unlimited deals of retailers and more. Discount of 50% in any of the St Pancras outlets. Marriott Discount Card enabling to benefits from hotel stays: room, gift shops and F&B across 130 countries Travel ticket season loan Refer a friend scheme Cycle to work scheme Employee Assistant Programme Comprehensive Training and Development program. Awards and recognition celebrations and many more....
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you.