Job Description

About Us

The Corporate Housing Partnership (TCHP) provides high-quality, tailored accommodation solutions for corporate, insurance, healthcare, and construction clients. With 20+ years of experience, we combine strategic property solutions with exceptional guest care.

We are now seeking a highly capable Director of Operations and Guest Experience to lead our operations across the UK and ensure we continue to deliver outstanding guest service and operational excellence.

Benefits

High-impact leadership role in a growing business Supportive and collaborative team culture Opportunities to influence business growth and innovation Competitive package including bonus, pension, flexible holiday entitlement

Key Responsibilities

Lead day-to-day operations across a national portfolio of serviced accommodations Manage and develop multi-functional teams: guest services, housekeeping, maintenance, contractors Ensure compliance with legal, health & safety, and client-specific standards Drive guest satisfaction, manage service feedback, and implement improvements Introduce systems and SOPs to improve efficiency and quality Manage onboarding of large client groups, especially in key locations Work closely with finance and commercial teams on budgets, cost control, and reporting Represent the company at client meetings and industry events

Requirements

10+ years' experience (3+ at Director level) in operational leadership (serviced accommodation, hospitality, or property) Proven ability to manage multi-site operations and large service teams Strong working knowledge of compliance, guest services, and operational KPIs Excellent communication, leadership, and interpersonal skills Tech-savvy - confident with PMS, CRM, and operational reporting tools Ability to travel across the UK as required

Preferred Skills

Background in luxury or high-value accommodation Familiarity with healthcare, insurance, or relocation sector housing needs Financial and commercial awareness
Job Types: Full-time, Permanent

Pay: 55,000.00-65,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Cycle to work scheme Employee discount Flexitime Health & wellbeing programme Referral programme
Experience:

Team management: 5 years (required) Health and safety and compliance management: 3 years (required) Operations management: 10 years (required) Hotel or serviced accomodation: 5 years (required)
Licence/Certification:

Driving Licence (required)
Willingness to travel:

50% (required)
Work Location: In person