Job Description

Director - Property Management

Job ID

225587

Posted

22-Aug-2025

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Property Management

Location(s)

Oxford - England - United Kingdom of Great Britain and Northern Ireland

Role Purpose

Managing your own workload and that of your direct reports to deliver all property management activity, as listed in the key responsibilities below. This is both a commercial property management and a leadership role, reporting to the Regional Property Management Head - Midlands & South.

What You'll Do:

? Lead opportunities for new business generation and be an effective presenter
? Drive a culture of accountability and continuous improvement
? Stay abreast of industry trends, best practices and regulatory changes
? Proactively identify and implement process improvements to enhance efficiency, accuracy and compliance
? Conduct one-to-one and performance reviews for team
? Oversee and take ownership for Regional KPIs
? Oversee and manage key client relationships
? Provide strategic guidance and support to the team
? Manage the transition of clients/properties in and out of CBRE management
? Oversee compliance relating to sites, taking action or escalating any issues relating to non-compliance
? Carry out property inspections
? Ensuring that all necessary insurance valuations are undertaken, providing accurate insurance data to brokers for renewal and ensuring that all insurance premiums are recharged to tenants
? Taking the appropriate action in response to any legal notice received in relation to a managed property
? Prepare data for client meetings and lead presenting in such meetings, ensuring recording of minutes and implementing of actions arising
? Ensure rent demands are raised accurately and on time
? Ensure credit control targets are met for rent and service charge collections
? Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales
? Review and obtain approval of service charge budgets, alongside on-site facilities teams
? Review service charge cash flows and budgets monthly/quarterly subject to client requirements
? Approve service charge year end reconciliations in accordance with RICS guidelines / client instruction
? Identify and progress opportunities for cross-selling, providing additional services to clients
? Arrange and chair occupier meetings and occupier liaison meetings on a regular basis
? Take appropriate action for all forthcoming diary / lease events
? Review tenant applications and prepare client recommendations

What You'll Need:

? Preferably RICS qualified
? Experienced in leadership, coaching and people management
? Constantly updating knowledge of legislation relating to property management, in order to manage the portfolio effectively and to make recommendations to the client
? Able to build and maintain colleague and client relationships
? Understand and grow knowledge of a client's investment objectives
? Able to recognise opportunities for selling additional services to clients
? Able to build and maintain tenant / customer relationships
? Understand the principles of lease structure and be able to read and understand a lease
? Understand the principles of turnover rent and able to read and understand a turnover rent clauses
? Be able to apply legal principles of tenant applications for consent and the processes to be followed
? Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements including the terms of the lease
? Understand VAT, banking and credit control methods
? Understand and apply all CBRE procedures relating to work activities
? Able to use IT software such as Word, Excel and other databases
? Understand and use industry / CBRE specific IT applications
? Able to contribute to team and department business plans
? Able to delegate, supervise and develop junior team members
? Able to work as part of a team, supporting other team members and recognising the work of others
? Build and maintain relationships with other parts of the wider CBRE service lines
? Excellent interpersonal skills
? Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
? Maintains a positive attitude towards routine tasks and workload
? Accurate and exceptional attention to detail
? Pro-active and enjoys working autonomously and as part of a wider team
? Confident and assertive where required
? Sociable and outgoing
? Flexible approach to work
? Understands and appreciates the importance of using discretion

Working at CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values -- respect, integrity, service and excellence -- and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For information about accommodations we can make during the recruitment process, please visit: https://www.cbre.co.uk/careers/accommodations