Job Description

Join Our Team and Make a Difference!

Are you passionate about customer service, teamwork, and safety? Do you thrive in a fast-paced environment where every day is different? We are looking for a dynamic and motivated Station Supervisor to lead our team in delivering a world-class experience for our customers at Gloucester Station.

What You'll Do?

As a Station Supervisor, you'll be at the heart of our station operations. Your key responsibilities will include:


Leading and inspiring your team to deliver outstanding customer service and ensuring the safety of all passengers and staff. Proactively assisting customers, providing real-time information, and ensuring their journey is smooth and enjoyable. Overseeing the safe and on-time departure of trains, ensuring all dispatch procedures are followed precisely. Maintaining a clean, safe, and welcoming environment throughout the station. Providing strong visibility and support, ensuring customer security and resolving any issues swiftly.

What We're Looking For?

We're seeking individuals who are:


Passionate about customer service and ready to go above and beyond. Confident leaders with the ability to motivate a team to perform at their best. Quick decision-makers who stay calm under pressure, especially in challenging situations. Proactive and solutions-focused, always ready to take initiative and adapt to changing circumstances. Detail-oriented, following strict safety and operational procedures.

Skills & Experience Required?

Strong communication skills - both verbal and written. Experience working as part of a high-performing team. Basic computer literacy to manage station operations and customer information. A solid understanding of numerical tasks to support station administration.

About the location?

Gloucester Station is a busy, vibrant hub connecting passengers to Swindon, London, Bristol, Cardiff, and beyond. Located just a short walk from the city centre, Kingsholm Rugby Stadium, Gloucester Royal Hospital, and the picturesque Gloucester Quays, our station offers a unique working environment where you can be part of a diverse and energetic community.

Additional Information?

This role involves shift work, including weekends and bank holidays, with shifts ranging between 06:15hrs to 23:30hrs, with expectation to support the wider team outside of those hours on an ad-hoc basis. You would be part of a team of three Supervisors, working 1 in 3 Sundays and a fixed 4 day working pattern, therefore annual leave is calculated pro-rata.



You must be able to travel to and from the station outside of public transport hours.



Interviews for shortlisted candidates are tentatively scheduled for the week commencing 4th August.

What to Expect?

After submitting your application, you'll complete an online assessment (recommended on a laptop/computer). Shortlisted candidates will be invited for a Train Dispatch Multi-Tasking Test and should you be successful for a competency-based interview. Successful applicants will need to pass a medical assessment, including a colour vision test and drug and alcohol screening, as well as a Basic DBS check. Full training will be provided, including a 3-week training programme in Swindon.

Our Commitment to Inclusion:

We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.



We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

Exceptional Individuals - Neurodiversity

Health Assured - Neurodiversity

Ready to take the next step in your railway career?



Be part of something bigger. Lead a team. Make a difference. Apply today and be the difference our passengers remember.

GWR has achieved its highest customer satisfaction in over 20 years -- 92%, with record scores in comfort, service, and station experience.

Join the team behind this success and help us raise the bar even higher!