Job Description

Job summary

As the Dispensary Manager at Evelyn Medical Centre, you will play a crucial role in ensuring the safe, accurate, and efficient dispensing of medication. You will provide essential support and guidance to both patients and colleagues, maintaining high standards of service and compliance.

In addition to dispensing responsibilities, you will oversee the dispensary team, managing workflow, staff development, and financial controls to ensure smooth operations. This is a dynamic and rewarding leadership position where attention to detail, organisational skills, and a commitment to patient care are essential.

If you are a confident leader with a passion for operational excellence, we welcome you to apply and make a meaningful impact in our dispensary.

Main duties of the job

Evelyn Medical Centre is seeking a dedicated and proactive Dispensary Manager to oversee the safe, efficient, and compliant dispensing of medications. This leadership role involves managing workflow, supervising the dispensary team, and ensuring high standards of patient care.

Key responsibilities include dispensing medications, overseeing stock control, maintaining regulatory compliance, and ensuring financial sustainability. The role also involves staff development, performance management, and strategic planning to enhance operational efficiency.

Ideal candidates will be organised, detail-oriented, and passionate about healthcare operations, with strong leadership skills and a commitment to delivering exceptional service.

About us

Nestled in the breathtaking Hope Valley within the stunning Peak District, our Practice is surrounded by serene landscapes that promise a scenic journey to work every day. From our office, you'll enjoy the inspiring view of Lose Hill a backdrop as uplifting as the care we strive provide.

As a long-established General Practice, we are dedicated to delivering high-quality family doctor services to the Hope Valley community. At the heart of our work is a commitment to fostering strong partnerships with our patients, built on support, respect, and courtesy.

Whether its our picturesque setting or our patient-centered approach, were proud to make a positive difference in the lives of those we serve.

Our aim is to provide the highest quality health care available to all our patients, with a well-trained and highly motivated primary health care team.

Job description

As the Dispensary Manager, you will play a vital leadership role, ensuring the smooth operation of all dispensary functions while maintaining efficiency, compliance, and profitability. Your responsibilities will include:

Line Management & Workflow Oversight

Planning, allocating, and managing the workflow of dispensary staff to ensure efficiency and effectiveness.

Providing managerial and supervisory support to all dispensary team members.

Leading performance appraisals, staff development, and mentorship for trainees and students.

Line managing the dispensary team to ensure a well-coordinated and productive environment.

Dispensing & Operational Duties

Overseeing all dispensing matters within the practice, ensuring compliance and accuracy.

Dispensing prescriptions to patients while ensuring correct protocol adherence.

Checking colleagues dispensing work as needed.

Managing prescription charges, cashing up, and balancing received payments.

Cross-referencing prescription charges against statements to guarantee accuracy.

Supporting the clinical pharmacist and pharmacy technician, deputising for them when required.

Stock, Compliance & Protocol Management

Monitoring and managing stock levels to maintain efficiency, minimise wastage, and control expenditure.

Processing invoices for payment while liaising with the practice manager.

Maintaining cleanliness and safety within the dispensary in line with regulations.

Ensuring dispensary operations align with guidelines set by NICE, CQC, and other regulatory bodies.

Conducting audits and reviewing the latest guidance to ensure the dispensary conforms to regulatory standards.

Strategic & Financial Oversight

Keeping the dispensary and pharmacy financially viable, ensuring efficiency and profitability in accordance with the partner's directives.

Monthly review of drug tariff price categories to stay up to date.

Updating and maintaining the computerised Drug Directory in collaboration with the nominated partner.

Receiving and actioning CAS-Alerts, ensuring relevant information is shared with clinicians.

Attending and contributing to practice meetings to improve procedures and communication.

Supporting the clinical pharmacist in producing pharmacy/prescribing newsletters or bulletins on a quarterly basis.

Communication & Medicines Leadership

Acting as a key point of contact for all medicines-related matters, establishing positive working relationships across teams.

Qualifications

Essential

GCSE English (C or above) and at least three others Qualified Dispenser (NVQ Level 2)
Desirable

Educated to A-level/equivalent or higher, with relevant experience Management Qualification

Skills

Essential

Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to manage and develop staff (rotas, appraisals etc) Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Ability to promote best practice regarding all pharmaceutical matters. Ability to effectively manage stock, including ordering, rotation, disposal etc.
Desirable

EMIS/SystmOne/Vision user skills
Other Requirements

Essential

Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Maintain confidentiality at all times Evidence of continuing professional development

Experience

Essential

Experience of working in a Dispensary or Pharmacy
Desirable

Experience in managing dispensary services in primary care Broad knowledge of General Practice
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Job Type: Full-time

Pay: 13.21-18.21 per hour

Expected hours: 30 - 37 per week

Benefits:

Free parking On-site parking
Schedule:

Monday to Friday
Work Location: In person