Job Description

We're seeking a proactive and dynamic Dispensary Manager to join our team at Phlo in a full-time, permanent position. This is a newly created role that will work directly with the Fulfilment Manager and the Dispensing Team to deliver safe, efficient, and patient-centred pharmaceutical services. You'll be part of a forward-thinking team committed to excellence, compliance, and continuous improvement -- all within a dynamic, tech-enabled environment.





The Job


On a day-to-day basis, you'll be involved in the following:

Manage and oversee all dispensary operations and team activities, ensuring efficient and accurate processing of prescriptions in compliance with relevant procedures, regulations, and clinical guidelines Collaborate closely with the fulfilment manager, pharmacists, and warehouse team to set shift priorities and identify opportunities for operational and system improvements Lead and supervise the dispensary team, including recruitment, training, performance reviews, and disciplinary actions, with support from the Fulfilment Manager Organise and maintain staff schedules to ensure consistent and adequate coverage for all shifts Ensure all procedures and logs are maintained in line with Standard Operating Procedures (SOPs), keeping processes current and compliant Work Cross-functionally with the engineering, product, and design teams to enhance the Phlo platforms and digital services

Requirements

Ideally, we're looking for someone with the following:

NVQ Level 2 Pharmacy Dispenser Qualification Strong understanding of dispensary procedures, relevant regulations, and clinical guidelines to ensure full compliance and safe practice Proven ability to work effectively in a team environment and independently as required Dedicated to maintaining high standards of competency and safety within the team, fostering a culture of best practice An excellent communicator, both verbally and in writing Ability to supervise, support, and develop a team, including involvement in recruitment, training, and performance feedback Flexible and responsive to changing priorities and able to implement new processes or guidelines as needed

Benefits

And in joining Phlo, you'll receive:

Salary between 34,000 and 40,000 depending on experience Opportunity to join a high-growth online pharmacy Regular collaboration with other teams in the business (product, engineering, design) to continually shape and enhance our services 25 days annual leave plus bank holidays An extra day of annual leave for every complete year of service, up to 5 extra days An extra day off for your Birthday to prolong the celebrations Pension scheme - 5% employer contribution Company Bonus Scheme Private Medical Insurance via Vitality Duvet Days to rest and reset 8 x free professional counselling sessions to support your mental health Bereavement Leave policy covering family, friends, pets, and miscarriage Enhanced Maternity, Paternity and Adoption Pay after 1 year of service Fertility Leave to support your journey to parenthood Charity Day to support a cause that's important to you Dependant Leave to take care of the people who rely on you Pawternity Leave to welcome a new pet 20% Staff Discount on Phlo Clinic products Perkbox membership for discounts and points 500 Employee Referral Scheme Casual dress code and a great culture

Interested? Please apply now.

Closing date for applications is 10.07.25. Please be advised that this role may close early due to high volumes of applications.

The Logistics

We're based at Trafford Park in Manchester with close access to the M60 as well as excellent proximity to the tram (5 minutes' walk from Village stop) and bus service routes. We have free onsite parking.


Interested? Please apply now.

About Phlo

We're building the digital pharmacy infrastructure of the future. Our mission is to empower patients across the UK to better manage their healthcare by combining innovative technology and outstanding patient care.


Phlo is building the next generation digital pharmacy by allowing our NHS and private patients to manage, order and track their medication at the touch of a button and have it delivered! We also have a separate B2B offering, Phlo Connect, which allows private and NHS healthcare providers to plug into our digital pharmacy infrastructure to offer their own patients a superior pharmacy experience.


It's an incredibly exciting time for Phlo as we scale up rapidly. By joining the team, you will have an opportunity to grow our company and enhance our products from day one.