Job Description

Job Summary

We are seeking an experienced, motivated, and patient-focused Dispensary Manager to join our team. We are a busy rural GP practice with almost 6000 patients, of which just over half are dispensing patients. We are located in Harbury, with a branch site in Bishops Itchington.

This is an exciting opportunity for an organised and skilled dispensary manager to lead our dispensary team. The successful candidate will oversee the day-to-day running of the dispensary, support staff development, and work closely with the clinical and administrative teams to maintain excellent service standards within the practice.

Suitable candidates must have previous experience as a Dispenser with a minimum of an NVQ level 2 in Dispensing services.

Responsibilities

To ensure the provision of quick, efficient and accurate dispensing of medication to the patients of Harbury & Bishops Itchington surgeries, and to ensure effective financial control of the dispensary. To take prompt action in response to any drug alert bulletins that may be received from time to time. To record and report any untoward incidents, significant events, drug errors or any other issues of quality and risk immediately to the Practice Manager and the GP Partner dispensing lead To undertake any other necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the partners or the practice manager. To be responsible for planning and allocating work for all dispensary staff Hold responsibility for opening and closing the dispensary morning/evening and ensuring the dispensary is secure, even if this task is delegated. To provide cover for annual leave and sickness as required. To be responsible for the training of dispensary staff, including encouraging and organising attendance on relevant recognised courses To complete annual appraising of dispensary staff To assist with the recruitment of dispensary staff To complete HR related tasks relating to dispensary staff, this may include: sickness reviews, training needs, probationary reviews and disciplinary procedures To oversee all dispensing matters within the practice to promote safe dispensing processes To review and update the Dispensary SOPs and risk assessments and ensure adherence. To promote and ensure financial efficacy. To maintain close links with relevant agencies to ensure that the best available prices are continually being obtained To brief both Practice Manager and the GP Partner dispensing lead on relevant matters that effect the efficient running of the department, including staffing and financial matters To undertake all returns to the NHS Prescription Services and any other agencies To be responsible for the collection of prescription charges To cross reference number and value of prescription charges against statements, ensuring accuracy To oversee the management of the return of medicines from patients To oversee uncollected medications in accordance with current policy To ensure controlled drugs are managed in accordance with practice policy To ensure the safe disposal of returned and/or out of date medicine and work with the multi-disciplinary team to ensure efficient medicines optimisation, including implementing efficient ordering and return processes, and reducing wastage To manage the receipt and storage of supplies in accordance with current policy To manage the processing of prescription requests via all means of communications To ensure that patients receive advice regarding all prescription matters To manage the cold chain process effectively, ensuring all staff are aware of the requirement to accurately record temperatures and store items appropriately To manage the repeat prescriptions process to ensure that all are provided within the allotted timeframe To manage and undertake the stocktake process in accordance with guidance Operate efficient stock control, appropriate to the needs of the practice To provide management support on the legal, safe and secure handling of medicines To manage the process for multi-compartment compliance aids (Dosette box) To always maintain accurate clinical and administrative records To assist in the delivery of medicines optimisation and management incentive schemes and patient safety audits To be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children To be an integral part of the general practice team To demonstrate initiative and be creative in finding solutions to problems To support in the management of patient complaints when requested to do so and participate in the identification of any necessary learning brought about through incidents and near-miss events To be aware of guidance to ensure that the dispensary conforms to regulatory guidance To undertake all mandatory training and induction programmes To contribute to and embrace the spectrum of clinical governance To attend a formal appraisal with their manager at least every 12 months To maintain a clean, tidy, effective working area at all times To attend clinical and other staff meetings held at the Surgery, contributing where appropriate. To check the drug tariff for price and category changes, checking MIMS for new or discontinued drugs, and following up changes with drug company representatives where necessary In association with the GP Partner dispensing lead, maintain and update the computerised Drug formulary Dispensary Services Quality Scheme, inclusion of staff competency recording, development and maintenance of standard operating procedures, recording of significant events, carry out and complete an annual audit in line with guidance from DSQS.
Job Type: Part-time

Expected hours: 30 per week

Work Location: In person