Job Description

We're making renting fairer. Come and help us keep it that way.

At flatfair, we're on a mission to make renting easier, faster, and fairer--for tenants, landlords, and agents. We've helped over 30,000 renters save more than 25 million in upfront costs with our deposit-free model, and we're just getting started.


Now, we're hiring a

Dispute Resolution Analyst

to make sure tenancy charge cases are resolved with fairness, clarity, and efficiency. You will play a vital role in reviewing and improving how cases are handled, helping us reduce unnecessary escalations and save time, money, and stress for all involved.

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What you'll be doing:

Review end-of-tenancy charge cases before they escalate--assessing evidence, identifying risk, and advising on next steps. Help avoid poor outcomes by spotting weak cases early and guiding teams on improvements. Identify patterns, recurring issues, and process gaps--feeding that insight back to the business. Use your judgement to improve workflows and the customer experience. Contribute to case strategy and best practice guidance. Partner with support and operations teams to strengthen internal decision-making. Help improve tools, templates, and automations--especially where tech can speed up manual tasks. Stay informed on industry best practices, tenancy law, and fairness principles. Dive into operational work where needed. We're a startup--everyone gets stuck in.
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What we're looking for:

Experience in complaints handling, case review, dispute resolution, or policy-based decision-making (e.g., ombudsman schemes, insurance, tenancy deposit protection). Excellent critical thinking and communication skills--you can break down complex cases and explain your reasoning clearly. Strong attention to detail and high standards for quality. Curious mindset--you question processes, spot inefficiencies, and propose better ways of working. Tech-savvy--you're comfortable with tools and excited about the role automation and AI can play. Ideally, you've got some experience in the property sector and are familiar with tenancy deposit or end-of-tenancy processes--but it's not essential. A strong sense of fairness and accountability--you care about doing things right, not just fast.
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Why flatfair?

We're not just another property tech company. We're building something that really works - for renters, landlords, and agents. We're fast-moving, mission-driven, and people-first.

Here's what you'll get:

10% annual bonus Stock options--so you share in the success ? 25 days holiday (plus 1 day extra each year you're with us) 1,500 annual personal development budget Monthly wellbeing allowance ? Private health insurance (Vitality) Remote-first, with London travel just twice a month (we'll cover it)

Ready to make renting fairer, one case at a time?

Apply now - we'd love to hear from you.