Job Description

PLEASE VISIT WWW.DOVER.GOV.UK/JOBS TO APPLY ON OUR WEBSITE. INDEED APPLICATIONS WILL NOT BE CONSIDERED

This is a

2 year fixed term

post to provide dedicated support to the department in implementing and embedding domestic abuse case handling processes.

Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.

As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivering services they are passionate about.

The Role & Responsibilities:

Our Housing Options team provides advice, support and help to families and individuals facing problems with their housing.

The role will provide specialist support, advice, and advocacy to individuals experiencing housing difficulties, specifically in relation to domestic abuse. It will ensure customers receive timely and effective assistance to access relevant services and where appropriate, secure safe accommodation.

This role is being offered on a fixed-term basis to provide dedicated support to the department in implementing and embedding domestic abuse case handling processes.

The position will focus on establishing robust procedures, ensuring compliance with best practices, and upskilling the team to confidently manage cases in line with the Council's standards.

Who We Are Looking For

Educated to GCSE level at Level 4 or above in 5 subjects, including Maths and English, or equivalent qualifications Experience of supporting individuals affected by domestic abuse Ability to manage complex and sensitive cases with empathy and professionalism Good customer care and interpersonal skills. Excellent communication skills both verbal and written Proficient in the use of IT systems including Microsoft Outlook, Excel and internet based systems Ability to organise and prioritise own workload and use own initiative Ability to work calmly and accurately under pressure Ability to build excellent relationships and working partnerships both in the Council and externally with partner organisations Ability to work in a team and develop effective and supportive relationships with colleagues

Due to the nature of the role you will have the ability to work flexibly and will require a current full driving licence effective in the UK and use of a motor vehicle for business use, or the ability to get to locations in a timely manner equivalent to motor travel in your own vehicle.

What Can We Offer?

We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, subject to eligibility criteria, such as:

Benenden Healthcare Membership and Employee Assistance Program Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension Generous annual leave provision Discount scheme including reduced membership rates at the local leisure centre On-site parking

Due to the nature of this role, the successful applicant will be required to undertake an Enhanced DBS check as well as a Baseline Personal Security Standard (BPSS) as part of their pre-employment clearances.

The quality of your application will be considered as part of the recruitment process.

For an alternative format, or to apply using a different method, please contact us.

What Next?

If you would like a further discussion about the post, then please contact Ms Pam Millington at pamela.millington@dover.gov.ukor on 01304 872202.

Closing date -

2 January 2026

Interviews to be held on

27 January 2026

PLEASE VISIT WWW.DOVER.GOV.UK/JOBS TO APPLY ON OUR WEBSITE. INDEED APPLICATIONS WILL NOT BE CONSIDERED

Job Types: Full-time, Fixed term contract
Contract length: 24 months

Pay: From 33,466.00 per year

Benefits:

Bereavement leave Company pension Enhanced maternity leave Enhanced paternity leave Flexitime Free flu jabs Health & wellbeing programme On-site parking Sick pay Store discount
Work Location: In person