Job Description

This post is subject to an enhanced DBS check.

Job Role

To ensure all housing management functions are fulfilled and recorded. This includes completion of refuge property health and safety checks, basic condition surveys and self-rent collection and housing benefit monitoring.

Main Duties

To carry out and record all health and safety checks at each refuge building as set out in the Health and Safety matrix and at the specified timeframes. These include checks on refuge security and cctv systems, fire equipment visual checks, Rent Home Wales checks, signs of water leakage, etc.

To assess the general appearance and functionality of furnishings and decoration of all refuge units at each visit and reporting of any issues or recommendations to the relevant Team Leader.

To provide each refuge client with a full breakdown of their rent and service charges, explaining if applicable what is covered by housing benefit and the charges not covered which form the element that they pay - self rent.

To ensure all self-rents are paid and up to date, collection of those not paying by standing order and reporting to the relevant Team Leader of any arrears.

Issue warning letters to refuge clients who fall into arrears, as per DASU's policies and procedures.

To monitor the receipt of all housing benefit payments, reporting any issues to Team Leaders and liaising with housing benefit departments where necessary.

Ensure all pre tenancy checks are carried out, liaising with landlords and support staff.

Provide monthly utility meter reads to finance.

Respond appropriately and timely to telephone, email enquiries.

Adhere to DASU's confidentiality policy and ensure that confidentiality is maintained at all times.

To ensure you have an understanding (appropriate to your role) of, and comply with DASU's procedures for promoting and safeguarding the welfare of DASU's clients.

Accept a role that requires intense emotional labour; it is essential that the post holder actions good personal boundaries and the ability to maintain a clear sense of client-centred objectivity.

Record information and input client information onto the Case Management Database.

Maintain clear and accurate records of all work undertaken to ensure that information is accessible and clearly understood.

Be responsible for collation and dissemination of statistics pertaining to the role.

Person Specifications

Essential

Have a good awareness of domestic abuse and how it can impact on the individual.

Knowledge and understanding of trauma and how it affects individuals

Ability to communicate sensitively with individuals who may be distressed in a trauma informed way

Excellent communication, organisation and administrative skills, with a proven track record of managing multiple tasks with competing priorities.

Ability to listen and respond empathetically to individuals.

Understand and appreciate the importance of confidentiality for staff and clients using the service.

Must be trustworthy and reliable with excellent timekeeping, and ability to work unsocial hours when necessary.

Ability to record and organise information quickly and accurately, producing appropriate data and reports as required.

Be able to work as a member of a team or on own initiative.

Excellent Administrative/clerical skills and experience.

Excellent IT skills including excellent knowledge of Microsoft word/excel or equivalent.

Desirable Experience

Providing support to people experiencing domestic abuse, whether in a paid or voluntary capacity

OR

Demonstrable transferable skills and good knowledge and understanding of the issues facing those experiencing Domestic Abuse.
Knowledge and experience of completing risk assessments Data recording - preferably experience with electronic data recording systems Report writing and the collection and analysis of data Building and maintaining partnerships

PERSONAL QUALITIES, ATTITUDE AND PRESENTATION

It is desirable that the post holder has the following qualities:

Commitment to anti-discriminatory practice
Able to critically assess own performance and reflect on own practice
Reliable and trustworthy
Efficient and punctual
Consistent and flexible - able to deal with changing and competing demands

Ability to think creatively and show initiative

Non-judgemental and non-directive approach to empowering survivors along with the ability to understand the individual needs of clients.

Corporate Responsibilities

The above range of duties and responsibilities is not exhaustive: post holders will be expected to
perform work of a similar level and responsibility when requested to do so.

Remain up-to-date and compliant with all organisational procedures, policies, values and
professional codes of conduct and uphold standards of best practice.

Observe duty to all Health and Safety rules and take all reasonable care to promote the health and safety of yourself and others.

Act in a way that supports and promotes DASU's Equal Opportunities Policy, which
aims to ensure everyone has equal treatment and equal access to employment and services.

Working in an effective, efficient and economical way, and to suggest
and implement improved ways of working wherever possible.

Additional Information:
DBS Disclosure at Enhanced level will be required for this post.

A full driving licence and access to their own car is essential for this post.

Women only need apply under schedule 9 (part 1) of the Equality Act 2010

For more information please see DASU's website dasunorthwales.co.uk to request an application form or email Jack.Roberts1@dasunorthwales.co.uk

Join our dedicated team as a Housing Officer and become a vital advocate for individuals and families seeking safe, stable, and affordable housing. In this energetic role, you will coordinate housing placements, manage tenant relations, and ensure compliance with federal, state, and local housing regulations. Your proactive approach will help foster vibrant communities by providing compassionate support, effective advocacy, and efficient property management. This position offers an exciting opportunity to make a meaningful difference in people's lives while honing your skills in social work, negotiation, and crisis intervention.

Assist clients in navigating housing options, including Section 8 (Housing Choice Voucher) programs and other subsidized housing initiatives such as LIHTC (Low-Income Housing Tax Credit) properties. Conduct thorough assessments of applicants' needs, eligibility, and circumstances to facilitate suitable housing placements. Manage lease agreements, renewals, and compliance with Fair Housing regulations to promote equitable access for all tenants. Negotiate lease terms with landlords and tenants to resolve conflicts or issues related to rent payments, maintenance requests, or occupancy concerns. Provide crisis intervention and conflict resolution support to tenants experiencing emergencies or behavioral challenges. Maintain detailed records using property management software such as Yardi or OneSite to track tenant information, rent payments, maintenance requests, and compliance documentation. Educate tenants about their rights under landlord-tenant law and Fair Housing laws to promote transparency and fair treatment. Collaborate with social workers and addiction counselors to support tenants facing mental health or substance abuse challenges through motivational interviewing and tailored support plans. Conduct regular property inspections to ensure safety standards are met and address maintenance or safety issues promptly. Respond swiftly to emergencies or crises within the community by implementing effective crisis management protocols.

Proven experience in property management or social work related to housing services; familiarity with LIHTC programs is highly desirable. Strong negotiation skills with the ability to mediate disputes effectively between tenants and landlords. Knowledge of landlord-tenant law, Fair Housing regulations, Section 8 policies, and related legal frameworks governing affordable housing. Experience in crisis intervention techniques with an emphasis on mental health support or addiction counseling. Proficiency in property management software such as Yardi or OneSite for recordkeeping and reporting purposes. Excellent communication skills combined with active listening abilities to engage diverse populations compassionately. Ability to handle stressful situations calmly while managing multiple priorities efficiently. Demonstrated understanding of social work principles and motivational interviewing techniques to empower tenants toward self-sufficiency. Valid driver's license preferred for community outreach or property inspections where applicable. Join us in creating welcoming communities where everyone has access to safe, affordable housing! Your dedication can transform lives--apply today to become a key part of our impactful team!
Job Types: Full-time, Permanent

Pay: 26,013.00 per year

Work Location: In person