Job Description

We are looking for a

Service Manager

to join our Angelou service

Reporting to: Senior Services Manager

Direct reports: 2 x Senior IDVAs and 4 IDVAs

Salary: 33,000 - 39,000

Hours: 35 hours (some working from home for up to 2 days)

Location: Hammersmith

Contract Type: Permanent

This post is open to

female applicants only as this is deemed a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Advance is committed to equality and diversity and strongly encourages applications from women with diverse backgrounds, including those with disabilities, BAME and LBT communities.

Job Summary

This is an opportunity for an experienced manager with a proven track record of supporting and leading a team of advocates to join Advance as the Angelou service manager.


The post holder will manage a team of senior IDVAs (2) and IDVAs (4) who provide advocacy services to women experiencing domestic violence and abuse.


This role requires the effective management of advocates who will deliver 1:1 advocacy that fulfils the needs of women accessing advocacy services across the boroughs of Hammersmith and Fulham, Kensington and Chelsea, and Westminster.


The job involves working within a multi-agency framework consisting of the Multiagency Risk Assessment Conference (MARAC) and local partnership protocols and procedures that prioritise the safety of survivors.


The post holder will collaborate with Advance management, external agencies, and key stakeholders to provide consistent and holistic service.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Closing Date for Applications:

24th August 2025

Interviews are taking place on:

a rolling basis

Advance reserves the right to close the advert early, or on the appointment of a candidate.



What we can offer you - Employee Benefits:

An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

Additional days off to celebrate International Women's Day, and for religious observance and moving home

Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

Pension scheme

Enhanced maternity/adoption provision

Access to our Employee Assistance Programme

Employee eye-care scheme

Clinical supervision for front line staff and first line management roles

Refer a Friend Scheme - 250 for each referral who passes probation

Organisation wide away days

Thorough induction and training

Career development pathways



Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.



Diversity, Inclusion and Equal Opportunities We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all

employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous

safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbe