Job Description

Company Overview

New Horizon Healthcare Services is an established healthcare recruitment agency with a strong track record of supplying quality staff to the NHS and private sector. We are now expanding our services with a dedicated

domiciliary care branch in Wales

, providing high-quality, person-centred care to individuals in their own homes. This is an exciting opportunity to be part of a new service within a trusted organisation.

Role Overview

We are looking for a proactive and motivated Care Coordinator to support the launch and development of our domiciliary care service. You will be central to building the workforce, coordinating care, and fostering strong client relationships while ensuring compliance with

Care Inspectorate Wales (CIW) guidelines

.

This is a

full-time, office-based role (Monday to Friday)

with some

on-call responsibilities (including alternating weekends),

for which additional payments are provided.

WE ARE NOT OFFERING CERTIFICATE OF SPONSORSHIP.

Key Responsibilities

Build and manage care rotas to ensure safe, reliable service delivery. Support with recruitment, induction, and retention of care staff as the workforce grows. Act as the main point of contact for clients and families, fostering trust and positive relationships. Contribute to the development of care plans, risk assessments, and compliance systems. Liaise with external professionals and stakeholders to promote and grow the service. Manage staff holidays, sickness, and cover, maintaining continuity of care. Assist the Registered Manager in embedding quality standards and preparing for inspections. Help shape the company culture, ensuring care is always compassionate, professional, and client-focused. Take part in the on-call rota (including alternating weekends), answering calls from clients and staff, and ensuring shifts are covered in the event of sickness or emergencies. This is paid separately from your basic salary.

Requirements

Proven experience in domiciliary care coordination

(essential)

. Strong knowledge of

CIW regulations

and compliance requirements. Excellent organisational and communication skills. Ability to adapt, problem-solve, and thrive in a start-up environment. Confident in building and maintaining client relationships. Proficient with IT and care management systems. Full UK driving licence and access to a vehicle (desirable). Confident in using MS Software (Word, Excel, OneDrive, Outlook) Fluent in speaking and writing English language.

What We Offer

A key role in launching and growing a new domiciliary care service. Competitive salary and progression opportunities within an established company. Ongoing professional development and training. A supportive and forward-thinking working environment. The opportunity to shape a branch that makes a real difference to the community. Starting salary of 28,000 per annum, dependant on experience levels.

How to Apply

If you are an ambitious and organised professional with a passion for delivering outstanding care, we would love to hear from you. Please apply with your CV and a covering letter outlining your relevant experience.

Email:

recruitment@newhorizonhealthcareservices.co.uk

Job Types: Full-time, Permanent

Pay: From 28,000.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person