Job Description

Job Title:

Domiciliary Care Installer

Location:

Field role: South West Suffolk (covering wider Suffolk area as required)

Salary:

24,570

Hours:

Full-time, 37.5 hours per week

Company:

Alcove - Helping the Elderly & Vulnerable Stay Safe and Connected

Who We Are:

Alcove is a market leader in care technology, revolutionising the social care sector by using digital, sensor-based technologies to keep elderly and vulnerable people safe while maintaining their independence. We work closely with local authorities, the NHS, housing associations, and sheltered accommodation providers to provide connected care technology, allowing us to monitor the health and well-being of individuals remotely, ensuring early detection of any potential issues. Join us to play a crucial role in supporting the elderly and vulnerable people to live more independent lives, supported by innovative technology.

Who You Are:

You have a strong interest in, and ideally background in, adult care. Specifically domiciliary care and/or caring for the elderly or disabled. You have a passion for providing exceptional levels of support and service, going above and beyond for the people who rely on you. You are inspired by the idea of providing solutions that allow vulnerable adults to #GrowOldDiscracefully in the comfort of their own homes. You are a self-starter, excited at the prospect of supporting and growing with an award-winning, market leader in domiciliary care.

Role Overview:

You will be working closely with families, social workers, local authorities, and the Alcove team to ensure that each solution is tailored to the needs of each individual. You will be responsible for installing, maintaining, and demonstrating our care technology in customers' homes and care facilities. Safeguarding and providing excellent customer support, particularly to elderly and vulnerable individuals, is essential in this role.

Essential Skills:

Full Clean Driving License

Interpersonal skills

: Ability to build rapport and listen attentively to clients and family members.

Tech savvy:

confidence understanding and demonstrating tech

Teamwork and flexibility

: You're a team player, adaptable to changing needs.

Communication

: Strong verbal and written communication skills.

Organisation and time management

: Ability to prioritise tasks efficiently in a fast-paced environment.

Judgement and prioritisation

: Ability to make decisions and categorise tasks based on available information.

Self-starter

: Ability to work independently and manage your workload effectively.

Helpful Skills (Desirable):

Experience (personal or professional) working with older adults or disabled individuals. Experience in domiciliary care Passion for technology and its potential to improve lives. Knowledge or experience working with healthcare professionals and partner organisations. Experience working in community settings and with challenging/emotional cases. Understanding of safeguarding practices and working with vulnerable individuals.

What You Will Be Doing:

Travel to customer locations using your own vehicle. Provide support to people of all ages, helping them maintain their health and wellbeing, particularly after hospital discharge or to avoid additional care needs. Assist unpaid carers in continuing to care for their loved ones by providing technology-based support. Manage and maintain stock, including moving and tracking equipment via a barcode scanning system. Conduct all administrative tasks related to installations Carry out risk assessments and offer guidance to ensure clients' safety and wellbeing, referring to other services as necessary. Test, deliver, collect, install, demonstrate, repair, and maintain care technology in clients' homes and care homes. Respond to emergency requests and ensure clients are safeguarded, alerting other services or contacts when required. Maintain accurate documentation for all installations, emergencies, handovers, and activities. Handle equipment enquiries, arrange for repairs or replacements when needed. Collaborate with internal and external agencies to provide emergency support.

Safeguarding Awareness:

In this role, safeguarding is a critical component of your daily responsibilities. You will be supporting elderly and vulnerable individuals who may have complex health and social needs. It's vital to remain vigilant to any signs of abuse, neglect, or exploitation and to act in the best interests of the individuals in your care. You will receive safeguarding training and support, ensuring that you are always prepared to respond appropriately to any concerns or emergencies. Due to the nature of the role, all successful applicants will be required to complete a DBS check.

What We Offer:

Mileage reimbursement at 0.25 per mile. Full training and support provided to help you succeed in your role.

Opportunity to make a real difference in the lives of elderly and vulnerable individuals, helping them live independently and safely.

How to Apply:

If you're passionate about supporting vulnerable individuals and have the skills and drive to succeed in this role, we'd love to hear from you!

Please apply by submitting your CV and

answer the question about why you would like to work for Alcove,

outlining your relevant experience.

Job Types: Full-time, Permanent

Pay: 24,570.00 per year

Schedule:

Day shift Monday to Friday
Application question(s):

Why would you like to work for Alcove?
Experience:

Home care: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: On the road

Reference ID: CTI - Suffolk