Job Description

Donor Relations Officer

Charity Meals

Remote | Full-Time

Reports to:

Fundraising Manager

Contract:

Permanent

Location:

Remote (with occasional UK travel)

About Charity Meals

Charity Meals is a food-focused humanitarian organisation committed to fighting hunger, improving access to clean water, and supporting vulnerable communities across the globe. Operating in over 20 countries, including the UK, we provide hot meals, food parcels, and clean water through community wells and emergency response programmes.

Our work is shaped by values of compassion, dignity, and inclusivity. While we are a non-religious organisation, we deliver projects that align with the giving principles of many communities, including those that are faith-based. We work closely with donors who give through channels such as

Zakat

,

Sadaqah

, and

Qurbani

.

Role Overview

We are seeking an organised and compassionate

Donor Relations Officer

to help build and maintain meaningful relationships with our donors and partners. You will act as the key point of contact for individual and major donors, ensuring they receive timely updates, personalised communication, and excellent care.

You will also play an essential role in managing donor data, providing project feedback, supporting partnerships, and ensuring all activity is fully compliant with

GDPR

and data protection standards. The role requires

occasional travel within the UK

for events or donor engagement activities.

Key Responsibilities

Donor Communication & Support

Maintain regular communication with individual donors, major donors, and partner organisations via email, phone, and in person where needed. Provide timely, personalised feedback on funded projects, including reports, images, and outcomes. Respond to donor enquiries, process acknowledgements, and ensure high standards of supporter care.

Data Management & GDPR Compliance

Maintain accurate donor records using CRM/database systems. Ensure all donor data is handled securely and in full compliance with

GDPR

and internal data protection policies. Produce reports and insights on donor behaviour, engagement, and giving trends. Carry out

data cleansing

tasks to ensure data accuracy and quality.

Major Donor & Partnership Relations

Support the cultivation and stewardship of major donors and high-value supporters. Liaise with community groups, businesses, and charitable partners, ensuring clear communication and effective follow-up. Coordinate reports and recognition materials for strategic and long-term supporters.

Support for Campaigns & Fundraising

Work collaboratively with the fundraising team to coordinate donor communications during key campaigns (e.g. Ramadan, Winter Appeal, Emergency Appeals). Help draft and distribute appeal updates, impact reports, and thank-you communications. Attend UK-based community events, fundraising dinners, and donor engagement sessions when required.

Occasional UK Travel

Participate in occasional

UK travel only

to meet donors, attend events, or support project visits where relevant.

Person Specification

Essential:

Minimum 2 years' experience in donor relations, customer service, or supporter care Excellent written and verbal communication skills Strong organisational skills and high attention to detail

Proficiency in Microsoft Excel

, including data sorting, filtering, and basic formulas Experience with

data cleansing

and donor database management Working knowledge of

GDPR compliance

and data protection principles Ability to build relationships with a diverse range of donors

Understanding of Islamic giving practices

, including Zakat, Sadaqah, and Qurbani

Desirable:

Experience using CRM systems (e.g. Salesforce, Beacon, Donorfy) Background in humanitarian or international development work Familiarity with impact reporting and donor retention strategies A passion for tackling food insecurity and promoting social justice

What We Offer

Salary:

30,000 - 35,000 per annum (depending on experience)

Working Style:

Remote-first, flexible working arrangements

Annual Leave:

28 days including bank holidays

Development:

Training and growth opportunities within the organisation

Travel:

Occasional UK travel only

Inclusive Culture:

A supportive, values-led team committed to meaningful impact.
Job Type: Full-time

Pay: 24,420.00-28,000.00 per year

Benefits:

On-site parking
Work Location: In person