Job Description

Membership Community Manager

Company: Dr. Tim Ltd

Reports to: Miranda Pearce, Sales Director

Status: Full-time

Location: Hybrid (3 days a week in the office) + Remote

Position Overview

Do you love nurturing relationships and building community?

Are you ready to jump in and manage a new project just launched by the company?

If so, the team at Dr. Tim Ltd needs you!

Dr Tim Ltd is seeking a full-time Membership and Community Manager who thrives in the fast-paced digital marketing world. Using your powers of customer service, relationship building and strategic growth, your job will be to nurture and grow a newly launched community of clients.

Dr Tim Ltd is a UK-based eLearning company that provides high-quality video-based instruction for Medical Aesthetics practitioners for a world-wide audience. The exclusive online aesthetics courses are designed to build confidence, knowledge and technique at every stage, working from level to advanced treatments and management of .

At the moment, the company is at the beginning of an exciting revolution in the business to move to a membership model that will include additional services. The membership will be a global tribe of medical professionals whose values and success are a beacon of light in our industry. The goal is for 1 million patients to be treated by our members within 5 years.

You are the ideal candidate if you have experience nurturing and growing an online community. The client journey is something you obsess over from onboarding to customer service to gamification. You want every community member to be engaged and feeling the love during their experience. To drive the service, you analyze KPIs and find trends where the membership can serve clients better. You\xe2\x80\x99re a Russell Brunson fan, and you understand how valuable an engaged community is to the business..

You are perfect for this role if you are okay with uncertainty. This membership model is new for the company, and your role is responsible for how the membership will grow beyond launch. You love to come up with the strategic map, but you also have the ability to work in the details of serving each member. When things need to be done, you roll up your sleeves and do it.

You have a high drive for results, you\'re a problem solver with an optimistic can-do attitude, and you are excellent at finishing projects. If this kind of work excites you, and you are ready to bring your \xe2\x80\x9cJGID\xe2\x80\x9d attitude to everything you do, you\xe2\x80\x99re a great fit for this role!

Responsibilities (tasks associated with the role)

• Set up. We have just launched version one of our membership but it\xe2\x80\x99s very early days so you will be completing the set up.
• Content. Work with the Production Manager to ensure membership content keeps members coming back for more.
• Customer success. Set up and run the Customer Success team (currently one team member) and SOPs to maximise engagement.
• Concierge. Look after members within the Facebook group e.g. signposting to resources.
• Ascension and sales. Set up sales mechanisms to encourage ascension to higher tiers.
• Infrastructure. Work with tech colleagues to ensure membership platforms are fit for purpose.
• Partnership liaison. Set up and nurture collaborations with external experts to serve members\xe2\x80\x99 needs.
• Strategy. Work with the Director of Sales to develop and implement new work streams. For example: new tiers, new income streams, changes in pricing, member referral scheme etc.
• Analytics. Set up and run analytics not only about members\xe2\x80\x99 behaviour and preferences inside the membership, but also about their businesses so we can serve them at a higher level over time.

Requirements (expected proficiencies to excel in this role)

This position is for a person who is/has:

• Proven track record of growing an online membership.
• Specific experience of implementing performance-driven customer success SOPs e.g. onboarding, community gamification, content consumption optimisations etc.
• Comfortable with operating at both a strategic level and also in the detail helping individual members.
• You are a marketer at heart. To keep members engaged we\xe2\x80\x99ll need to encourage them to consume membership content, so you\xe2\x80\x99ll need to shout about it in the group and constantly come up with ways to grab their attention.
• Comfortable with uncertainty. We are currently pivoting the business toward membership so you\xe2\x80\x99ll need to be the kind of person who gets excited about implementing new stuff and driving change with colleagues.
• Competitive with yourself. You\xe2\x80\x99re itching to get those numbers going north.
• You are a completer-finisher. JGID is your mantra.
• Direct response marketing knowledge. We are Russell Brunson devotees so it would be a massive bonus if you are embedded in that world too.

Additional requirements:

• Available to work a hybrid work schedule. Working 3 days (Tues, Wed, Thurs) in our office in Holmes Chapel, Cheshire (right next to junction 18, M6)
• Reliable internet connection
• Reliable and distraction-free work environment

This position is NOT for someone who:

• Is not goal-oriented
• Prefers a slow-paced work environment
• Is looking for a company satisfied with slow steady growth

Software Utilized by Company

Mailchimp, ClickFunnels, Trello, MS Teams, MS Office, Google Workspace, Dropbox, Meta Business Suite, WordPress, GoHighLevel, Canva, Adobe, Zapier, Buzzsprout, Zoom

Current Team Members

CEO, Integrator, Marketing Director, Product Lead, Fulfillment Coordinator, Content Marketing Manager, Paid Traffic Manager, Content Production Team (blog writer, graphic designer, videographer), Customer Service representative

About The Dr. Tim Ltd

Dr Tim Pearce MBChB BSc (Hons) MRCGP founded his eLearning aesthetics concept in 2016 in order to provide readily accessible for fellow Medical Aesthetics practitioners. His objective was to raise standards within the industry through provision of high quality video-led resources.

Our exclusive online aesthetics courses are designed to build confidence, knowledge and technique at every stage, working from level to advanced treatments and management of .

In 2020, Dr Tim Ltd was founded as a separate company in order to better serve what has now become a worldwide audience.

Thousands of delegates have benefited from the courses and we\xe2\x80\x99re highly rated on Trustpilot.

About Tim Pearce

Dr Tim Pearce is one of the world\'s leading aesthetics educators. Through his weekly podcast, E-Learning courses, and acclaimed YouTube channel, he is known for presenting complex ideas in an easy-to-digest way. Having founded SkinViva Clinic and Academy in 2008, Dr Pearce has performed tens of thousands of treatments, and is passionate about teaching injectors to understand patient psychology so that they can use aesthetics to help transform lives.

About Miranda Pearce

Miranda Pearce is an award winning marketing mentor to thousands of aesthetic clinicians worldwide. Having founded SkinViva Clinic and Academy in 2008 with her husband, Dr Tim Pearce, Miranda now helps other business owners grow their aesthetic clinics using the power of social media with her Dream Customer Attraction Method online course. She is known for her no-nonsense, motivational style.

You can learn more about the company

How thing are done at the company (AKA company values):

• Brave and curious. Everyone on the team is into personal development which means we\xe2\x80\x99re constantly asking ourselves empowering questions and being brave enough to try new approaches.
• Radical candour. We bravely challenge each other and the status quo, but always with the very best of intentions to move the needle.
• Move fast and break stuff. We are the opposite of a stuffy corporation. We know that to succeed we must fail a lot which requires a lot of testing.
• LOLs. We have an irreverent sense of humour! There\xe2\x80\x99s lots of banter in meetings.
• Scalable thinking. We know there\xe2\x80\x99s freedom in finding what works best and creating an SOP to ensure it gets replicated as we grow. We haven\xe2\x80\x99t always done this, but we\xe2\x80\x99re now fully signed up to its power.

Offer Details

This is a full-time position.

• 28 days\xe2\x80\x99 annual leave + 8 public holidays + your birthday off
• We\xe2\x80\x99re part of Russell Brunson\xe2\x80\x99s Inner Circle which means you\xe2\x80\x99ll have access to cutting edge marketing training so your knowledge should sky-rocket. Plus, the people in the group are all super successful, so it\xe2\x80\x99s great for connections.
• If you\xe2\x80\x99re frustrated by not seeing the impact of your work quickly enough, we are operating in the kind of space where you could make a tweak and be seeing big results in a matter of days. Dopamine, baby!
• This is a new role so chances are very high that you\xe2\x80\x99ll be able to put some serious uplift numbers on your CV.
• If it\xe2\x80\x99s important to you to be around good people doing good things, you could not join a better team. We\xe2\x80\x99re all about growth.

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