Job Description

We're looking for a dedicated Drainage Network Technician to lead the resolution of reactive network asset failures and incidents where first-time resolution has not been achieved. You'll act as the local technical expert for all aspects of the drainage network, working to improve overall drainage performance and customer satisfaction. The role also involves contributing to the development and delivery of a drainage performance improvement plan.

Accountabilities & Responsibilities

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You will be responsible for responding to primarily reactive work on the Wastewater Network whilst taking corrective action to improve overall drainage performance (Cmex, ODI; Cash; Health and Safety). You will also be responsible for:




Identifying repeat incidents, investigating root causes, and implementing interventions to prevent future failures, while supporting the Drainage Delivery Engineer as needed. Support maintenance and investment planning by developing and reviewing maintenance schedules, identifying investment needs, and raising serviceability works and Very Small Projects (VSPs). Ensure compliance and data accuracy by adhering to health, safety, and environmental policies, maintaining accurate asset and regulatory records, and supporting Environment Agency protocol. Engage with stakeholders and customers by drafting responses to MPs and councillors, managing escalated complaints, attending appointments, and improving customer satisfaction. Provide technical support and insight by identifying performance trends, supporting delivery teams, contributing to event reports, and embracing new technologies to enhance network visibility.

Technical Skills & Experience

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Good understanding of IT systems and their capabilities. Extensive knowledge and experience of day-to-day drainage system and associated maintenance techniques. Excellent wastewater regulatory understanding. Excellent communication and interpersonal skills. Reporting and presentation skills (both oral and written) Ability to interface with customers and provide excellent customer service. Excellent time management and organisational skills - able to work to deadlines and achieve personal objectives.

Qualifications

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BTEC in Sewerage Engineering (or equivalent recognised qualification or be prepared to work towards the BTEC in Sewerage Engineering) or experience working in Drainage / Waste Water Relevant Health and Safety training, including CDM, NRSWA, manual handling and confined spaces.

Other

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We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.





This role is not be eligible for the visa sponsorship





#DNI