Job Description

Job title: Drivers and Operators Policy Manager
Salary: Circa 60,000 + TfL Benefits
Grade: Band 3
Contract type: TfL
Reference: 2832
Number of roles: 1 Contract details: Driver and Operator Policy Manager Location: Endeavour Sq, London Application closing date: Sunday 25th January 2026
Responsible for the review, maintenance and development of relevant London taxi and private hire driver and operator licensing policies and standards ensuring that standards and policies for taxi and private hire drivers and private hire operators are fair, reasonable and appropriate and are delivered and maintained throughout the Directorate.
Key Responsibilities:

• Develop and produce proposals for ongoing continuous improvement revisions to driver and operator licensing requirements and standards in accordance with the Directorate's objectives and strategy and in consultation with the taxi and private hire trade
• Where practical and suitable seek to harmonise private hire and taxi regulations and standards in order to deliver consistency in policy and processes and seek to minimise back office administration and costs
• Working with the relevant teams within the Directorate to ensure that any proposals in relation to driver or operator policy are measured, balanced and communicated where necessary in formal and informal consultation with trade representatives and stakeholders
• Assist, where requested and required in the development of internal policies, processes and documentation in relation to customer facing information and processes such as the Knowledge Examination process with due regard to the on going need to streamline polices and processes, remove duplication and reduce back office costs
• Responsible for monitoring the development and changes to relevant driver and operator regulations and legislation, working with relevant bodies such as the Department for Transport on such matters, and leading on the development and implementation of any changes required within the Directorate to implement such changes
• Ensure that the regulatory framework which is in place/proposed is focused on the promotion of equalities, the opportunity to both the travelling public and licensees and reflecting the diversity of London's communities.
• Act as the lead interface between the CC&TE Complaints team and the Directorate ensuring effective interaction between the relevant departments and the effective handling and response to taxi and private hire related complaints.
• As part of the wider management team work with the Director and Senior Managers on the continuous development and delivery of key cultural changes within the Directorate. Play and active role within the Senior Management Team to deliver

Skills:

• Experience of interpreting and applying legislation and other regulatory requirements and proposing new requirements.
• Able to Identify essential factors within complex information; consider impacts on all stakeholders; consider possible political and PR responses to any recommendation; assess social and economic outcomes.
• Ablity to devise effective service level agreements with service deliverers and clear specification for project deliverers and clients through to completion.
• Bring out the positive and/or difficult aspects of issues to enable key players to more easily consider compromise.
• Expertise needed for both internal and external communications, to ensure messages have maximum impact and that all parties understand and support/understand the TfL position. Excellent written and verbal presentational skills are essential.

Knowledge:

• Detailed knowledge of the aims, methods and outputs of a regulatory authority gained by direct experience in such an authority or similar
• Clear understanding of both policy analysis and service delivery methods
• Appreciation of political aims, constraints and tradeoffs
• Understanding of legal requirements and processes
• Appreciation of the relationship between licensing authority decisions and transport authority objectives
• Some appreciation of London licensing legislation (although, with the right skills, this can be acquired in post)

Experience:

• Experience in a management role within a regulated environment, probably in a licensing authority or other large public authority.
• Proven ability in working effectively with a wide range of stakeholders.
• Experience of legislative interpretation and change.
• Sound appreciation of service delivery methods in a large organisation.
• Record of implementing effective equality and inclusion measures.
• Experience of implementing change.

Application Process:

• Please apply using your CV only
• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV
• PDF format preferred and do not include any photographs or images
• We may close this advert early if we receive a high volume of suitable applications.

Equality, diversity and inclusion:
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.
Benefits:
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4 week period. Hybrid working arrangements can evolve subject to business requirements.
We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.

Skills Required