Job Description

Receptionist / Driver - Broomfield Chelmsford - Out of Hours

Must hold a full, clean, manual UK driving license.

The Role

Express innovative ideas, take initiative and save lives. Others talk about being brave, at IC24, we're made that way.


This role is an exciting blend of responsibilities:

Receptionist duties

:

Welcoming patients with compassion and ensure confidentiality. Handling a variety of patient needs, including appointment booking, comfort calls, and dealing with sensitive situations. You'll need excellent empathy and strong IT skills to navigate systems while offering support, especially in moments of distress. Ensuring 2 x way communication with the call centres to ensure efficient operations.
Accurate record keeping

Driver duties

:

Conduct vehicle and equipment checks and safely transport clinicians to home visits where they'll provide essential care. You may also be accompanying clinicians into patient homes. Ensuring correct use of equipment and vehicles at all times.

Every shift offers variety, making it an engaging role while providing the opportunity to make a real difference in the community. There are clear pathways for career progression and development in a variety of roles within IC24.

To see the day in a life of a Driver/Receptionist use the attached link -

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About you

Are you ready to embrace the challenge of working in a fast-paced, out-of-hours environment? If you're driven, empathetic, and have a passion for patient care, you'll thrive with us. This role is ideal for those who enjoy variety, want to make a tangible difference, and are committed to providing excellent care to patients in theMid & South Essex region.


If you're excited by the opportunity to work for a company dedicated to improving healthcare services and nurturing its workforce, then we want to hear from you.


For any questions or an informal chat, please reach out to Lucy Jones - Lucy.jones@ic24.nhs.uk

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care, and secondary care support services.

Location

Broomfield Chelmsford


Flexibility to cover our other bases in Southend, Thurrock and Basildon where needed. As part of your normal responsibilities, you could be required to work at any of these locations when required.

Hours Available: Weekends - Day and Night Shifts Available

You must be able to drive both Automatic and Manual vehicles as our IC24 cars are a mixture of both!.

What's in it for you: -

Hourly rate starting from 12.25 Enhanced rates for evenings, weekends and bank holidays Additional annual leave above statutory minimum based on service Opportunity to join the NHS Pension Scheme Free 24/7 independent counselling service Learning and Development Opportunities Free membership to our reward and discount platform Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory Standard DBS disclosure and two references.

We celebrate brave ideas and brave people.

careers.ic24.org.uk

We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.


If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team on careers@ic24.nhs.uk.